What is the Business support?

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Basj,
Stardock Community Assistant

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sdRohan

Join Date 10/2012

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Quoting ,

quoting post

other than the $5 cost difference, how does regular support (i.e. posting questions on the forum) differ from that for a Fences for Business license?

The 'For Business' products get SLA email support, deployment help (scripting), access to more tools for client management, and the ability to add more concurrent activations to a single key.

I can talk more about it with you if you want to place a ticket here:

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/17/create/10139

Sean Drohan
Stardock Support Manager

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I purchased two business licenses. I sent an email asking how do I get support. I got back a six-paragraph reply telling me to post my question in the forum. Then I posted my question in the forum. Now I have to repost the question in another portal? Why is this simple question so difficult for anyone to answer? HOW DO I GET SUPPORT UNDER THE BUSINESS LICENSE?

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sdRohan

Join Date 10/2012

+479

Quoting GaryBuffalo,

reply 3

I purchased two business licenses. I sent an email asking how do I get support. I got back a six-paragraph reply telling me to post my question in the forum. Then I posted my question in the forum. Now I have to repost the question in another portal? Why is this simple question so difficult for anyone to answer? HOW DO I GET SUPPORT UNDER THE BUSINESS LICENSE?

While the forums are always the best choice, in the email you received when purchasing the business product, you would have been given a link to place tickets directly:

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/17

That all said, if you created a forum thread detailing an issue, please post it here so we can assit.

Sean Drohan
Stardock Support Manager

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sdRohan

Join Date 10/2012

+479

Quoting densnaiden,

reply 5

Sometimes it's challenging to get business support. You have to be able to prove that your business is active and needs outside help.

I does not need to be. There is a section here for it:

https://stardock.atlassian.net/servicedesk/customer/portal/4

And any post here in the forums can be quickly evaluated if it is indeed a biz account \ product.

If you have any issues with your biz product that you don't feel can be resolved in the forums, please place a ticket and it will be answered.

Sean Drohan
Stardock Support Manager

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What is the Business support?

fences vs fences for business