Account Management

Community Avatar

from Stardock Forums

Have repeatedly attempted to upload a community avatar. I always get the error message, "HTTP Error." Any suggestions? (Have tried 3 different browsers.)

File format is PNG. Size is 29kb; 91x100 pixels.

Any suggestions?

Thank you.

account avatar community
4,953 views 8 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

Not sure on this but it ask for 100x100 

you have 91x100 , try 100x100 and see if that works ..

Then you'll know , report back here ...

 


AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

FYI the dimensions mentioned are the maximum acceptable and my avatar is smaller. However, I made a new PNG at 100x100 pixels and 72dpi. Results no different. IMO this has nothing to do with my avatar, but a problem with Stardock's script which is responsible for this upload.

DeskScapes - Bring your desktop background to life.
Reply #3 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Try with an in-private \ incognito window.

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

I'm sorry, but I do not understand your reply. I have no idea what an "in-private" or "incognito window" means. If you are referring to using an browser window in incognito mode, that makes even less sense to me. However, I did open a browser incognito window and the result was no different. The only think incognito does is hide my IP address and any particulars needed to identify me. It has no bearing on scripts being used on forums.stardock.com.

Reply #6 from Stardock Forums Top

Hello,

From what I understand when a browser run in "incognito" or "private" mode. It always run in a bare-bone mode. ie. all the extensions, plug ins will be turn off. This will help determine if any of those extension is preventing something.

Thank you,

Basj,
Stardock Community Assistant

Reply #7 from Stardock Forums Top

Quoting SewHelpMe, reply 5

. The only think incognito does is hide my IP address and any particulars needed to identify me. It has no bearing on scripts being used on forums.stardock.com.
End of SewHelpMe's quote

Quoting basj, reply 6

From what I understand when a browser run in "incognito" or "private" mode. It always run in a bare-bone mode. ie. all the extensions, plug ins will be turn off. This will help determine if any of those extension is preventing something.
End of basj's quote

^That

Post a shared link (GoogleDrive, DropBox, Imgur, etc) to the image here, please.

Sean Drohan
Stardock Support Manager

Reply #8 from Stardock Forums Top

As I already explained above, I did run it in incognito mode with no change in results.