DeskScape V11 Beta 4 background/settings reset every 2-3 days

from Stardock Forums

DeskScapes Community,

I have noticed since switching to DeskScapes Version 11 that the DeskScapes background (settings) are lost or reset every 2-3 days.

I set the background and it maintains the settings for 2-3 days. After that, DeskScapes reverts to a black background.

I am using Windows 10 Pro 12H1, OS Build 19043.1165.

I am using DeskScapes Version 11 BETA 4.

I am an admin of my PC, so that should not be an issue with installs, account control, registry, etc.

Has anyone else experienced this reset or loss of settings after a few days?

Thank you for your time and attention. I look forward to your reply.

 

Regards,

Jerry

8,516 views 14 replies
Reply #1 from Stardock Forums Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

I set the background and it maintains the settings for 2-3 days. After that, DeskScapes reverts to a black background.
End of quote

Resets to black because black is the color you have set in Windows normally?  Or no, that its black is part of the problem?

Sean Drohan
Stardock Support Manager

SoundPackager - Customize the Windows sound scheme
Reply #3 from Stardock Forums Top

Sean,

The background I was using before DeskScapes was the following:

"C:\Windows\Web\Wallpaper\Windows\img0.jpg"

At some point, the background did change to black. This would explain the recent black background, but does not explain why DeskScapes stops displaying my preferred background, which is the following animated background of Windows 10 v2 by AzDude:

This morning, I disabled DeskScapes, reset the preferred Windows background to first image above, and then enabled DeskScapes.

I will report if the "reset" happens again.

 

Thanks,

Jerry

Reply #4 from Stardock Forums Top

Quoting jerryberns, reply 3

This morning, I disabled DeskScapes, reset the preferred Windows background to first image above, and then enabled DeskScapes.

I will report if the "reset" happens again.
End of jerryberns's quote

Understood and ty.

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

Sean,

This morning the background has been changed to black and the animated DeskScapes background is missing or not enabled.

Image below shows the Windows Personalize Settings interface.

 

Next actions?

 

Regards,

Jerry

Reply #6 from Stardock Forums Top

To see the background, are you using the 'show desktop' button or is this seen when you close everything?

Also, what happens when you restart Windows Explorer:

Sean Drohan
Stardock Support Manager

Reply #7 from Stardock Forums Top

Sean,

The black background appears when everything is closed.

In fact, after a reboot this morning, the background was black.

I had already reconfigured DeskScapes to use the animated background by the time I read your reply.

I just restarted Windows Explorer via Task Manager and the animated background remained.

I will reboot later today to see what, if anything, changes.

 

Regards,

Jerry

 

 

Reply #9 from Stardock Forums Top

Quoting jerryberns, reply 8

DeskScapes did not start, nor did it have the preferred animated background selected.
End of jerryberns's quote

If when this happens, is the 'DSHost Application' running in Task Manger:

Sean Drohan
Stardock Support Manager

Reply #10 from Stardock Forums Top

Sean,

This morning following a reboot, the preferred DeskScapes background appeared for a couple of seconds and then switched to the black background.

DSHost Application is not running.

I did notice that Stardock DeskScapes 11 Service was running.

Be advised, other Stardock apps running include Object Desktop, CursorFX, Curtains, Fences, and Groupy.

These all ran together well prior to the upgrade to DeskScapes 11.

 

Regards,

Jerry

Reply #11 from Stardock Forums Top

Quoting jerryberns, reply 10

DSHost Application is not running.
End of jerryberns's quote

When DS is working it is running, yes?

If so, something is killing that process on your PC or a conflict causing it to crash. You might want to check your AV app(s) are not shutting it down or if there is something in Windows Event Viewer indicating what is shutting it down \ why its crashing:

Sean Drohan
Stardock Support Manager

Reply #12 from Stardock Forums Top

Sean,

Just a quick update.

This time I went nearly a week before losing the background settings.

I had performed multiple reboots during that time and the antivirus software ran each night.

Is there any place in particular in the Windows Logs where I should look? I am not having much luck using the Filter or Find tools to search.

 

Regards,

Jerry

 

Reply #13 from Stardock Forums Top

Quoting jerryberns, reply 12

I had performed multiple reboots during that time and the antivirus software ran each night.
End of jerryberns's quote

And DSHost was running each time, yes?

Quoting jerryberns, reply 12

This time I went nearly a week before losing the background settings.
End of jerryberns's quote

And it was not when you noticed it was not working, yes?

Quoting jerryberns, reply 12

Is there any place in particular in the Windows Logs where I should look? I am not having much luck using the Filter or Find tools to search.
End of jerryberns's quote

You are likely looking for an application failure. 

Sean Drohan
Stardock Support Manager

 

Reply #14 from Stardock Forums Top

The animated background was displayed as expected, so I concluded that DSHost was running each time I rebooted, but I did not confirm this.

The correct background displayed for several days in a row. This morning after the reboot, the display was correct for a brief moment and then was changed to a black background. DSHost was not running.

For the next few days, I will try to confirm that DSHost is running each morning after the previous evening's reboot.

 

Thanks for your continued assistance with this, Sean.

Regards,

Jerry