Log file tells one to send an email; sending the email tells one to get lost

from Stardock Forums

Fences can create log files when it encounters problems (even when the user has enabled no extra logging). One of those files asks the reader to send the file to you. It says: 'Please submit this file to support@stardock.com, along with a description of the problem you experienced. Please put 'Fences Debug Info' as the subject of this email.' Yet, if one does submit the file to the email address, then one gets a message telling you that, in effect, the support email is no longer used!

So, obviously: the next build of Fences should not create log files that contain the misleading information.

 

EDITED to fix a typo and to add emphasis.

fences
7,003 views 3 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Reply #2 from Stardock Forums Top

'[K]eep an eye on this thread for any updates'? What need have you to update me with anything? Just remove that outdated (overly optimistic!) message from the log files!

Galactic Civilizations IV
Reply #3 from Stardock Forums Top


Yet, if one does submit the file to the email address, then one gets a message telling you that, in effect, the support email is no longer used!
End of quote

Not quite what it says, and a ticket is logged, just immediately closed.  If you respond to it (that auto reply), we will see it then.

Sean Drohan
Stardock Support Manager