Fences 3.13 not opening because Explorer did not close properly

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As requested I have started a new thread. Original threat is: Fences 3.13 not opening because Explorer did not close properly ยป Forum Post by jossemartin (stardock.com)

Hello,
Sorry to hear you are having issues. Please start a new thread on your issue and also include more information on your issue please. Please include.

  1. Windows version, please use Windows Winver.exe for full Windows version numbers.

Edition: Windows 10 Enterprise

Version: 21H1

Installed on 10/22/2020

OS Build 19043.1165

  1. Fences version you having issue and does Fences version 3.09 work for you before the update?

The problem I am having is with the most recent 3.13 version just released and yes the prior version worked just fine.  Now it no longer works

  1. Does this a Corporate system? Do you have Forcepoint/Websence installed in your system?

Yes it is a corporate system, yes forcepoint was installed on 08/19/2021 though a regular IT update

 

 

fences
4,906 views 6 replies
Reply #1 from Stardock Forums Top

Hello,

So, before that date 08/19/2021 there is not forcepoint and it was running fine with older Fences version, yes?

Thank you,

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

I don't know if the installation of forcepoint is what caused the fence installation to stop working. It stopped working yesterday and when you asked me above I checked and 08/19/2021 is when windows apps says Forcepoint was installed.

Fences - Organize your desktop icons today!
Reply #3 from Stardock Forums Top

Also I dont know when Fences upgraded from last version to current version (I was not paying attention - I didn't upgrade fences version recently). I just know that fences was working prior to yesterday and now when I try to enable fences I get the above noted error.  The computer freezes up for a while and then a fences app popup window with the error above pops up.

Reply #4 from Stardock Forums Top

When the app stopped working I then uninstalled it, purged the installed and tried to re-install but the same error comes back up regardless of what I do.  PC works fine without the fences enabled.

Reply #5 from Stardock Forums Top

Yes, there is a lot of reports from others users with Fences and Forcepoint in their system and they too have issue with it. The only option that I know if your IT guy to help configure Forcepoint to let whitelist Fences. Or you can refer to this thread https://forums.stardock.com/502301/ . Where something similar to your issue. In reply#16 they found the solutions. It might be your Forcepoint is also enforcing it on your system.

Thank you,

Basj,
Stardock Community Assistant