Trouble activating fences after format

from Stardock Forums

Hello.

I need help.

I purchased fences about a month ago.

After formatting my laptop last night.

Installing fences again.

Filling out my product key and email information that it asked for.

It would not accept my email anymore.

wich by the way it is correct because i had written down that information on the day of my purchase.

4,663 views 9 replies
Reply #2 from Stardock Forums Top

Yes i received the email with instructions on how to download your product and key about a month ago and everything went well back then.
The problem is now after formatting and trying to reinstall fences.
I believe the key is accepted by your software but i get a message that my email address is not valid for the product key.
I was just at manage my account and the key and my email address on there are exactly what i enter.
I dont know whats wrong.

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Reply #4 from Stardock Forums Top

Im new to filling out a support ticket so im having some trouble and i need some help.

Like how do i fill out the area where it says "Email confirmation to".

Reply #5 from Stardock Forums Top

Quoting kof1973, reply 4

"Email confirmation to".
End of kof1973's quote

To your email

Reply #6 from Stardock Forums Top

That's where you enter your email.

In your ticket, make sure you include any emails, serial numbers, and order numbers you have. I don't see any purchases under this account.

 

Reply #7 from Stardock Forums Top

I am having the exact same issues as the OP. I can see my Fences purchase and the receipt but still cannot activate the software. If I try via the Product Key I get an error that my email is not associated to that, and if I try via the Account option, it says that Fences is not associated with my account. How can I solve this?

Reply #9 from Stardock Forums Top

Quoting kof1973, reply 8

I am having the exact same issues as the OP. I can see my Fences purchase and the receipt but still cannot activate the software. If I try via the Product Key I get an error that my email is not associated to that, and if I try via the Account option, it says that Fences is not associated with my account. How can I solve this?
End of kof1973's quote

Hello,
Sorry to hear you are having issues.Please try those suggested step mentioned above. If still fail, please submit a support ticket using the link posted above (reply#3), include all information in there as mentioned in reply#6. And Support will help you from there.

Thanks
Basj,
Stardock Community Assistant.