Can't renew subscription

from Stardock Forums

Hi,

I am trying to renew my subscription to OD. I got the link for the survey for 25% off, took the survey, and got the code. However, when I put in the code and hit apply nothing happens (i.e. the price doesn't change and no discount is shown). Anyone successfully used the discount code?

33,054 views 13 replies
Reply #1 from WinCustomize Forums Top

Hello,

Sorry to hear you are having issues.

Could you try again incase Server down issue 

or try another browser ?

 


AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

I've tried on three different systems w/ different OSes (MacOS, Android, and Windows) with no luck. I also just tried it. Seems to be a Stardock issue.

Galactic Civilizations IV
Reply #4 from Stardock Forums Top

So turns out its classic bait and switch. I guess no renewal for me.

Reply #6 from Stardock Forums Top

I already did. That is how I figured out it was a bait and switch.

Reply #7 from Stardock Forums Top

Here is the official reply from Stardock Support:

Hi xxx,

 

Sorry to hear you are having trouble.

 

OD renewals cannot be discounted because they already are discounted.

 

Cheers,
Sean Drohan
Stardock Support Manager

 

Reply #8 from WinCustomize Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Reply #9 from Stardock Forums Top

Quoting awjester, reply 7

Here is the official reply from Stardock Support:

Hi xxx,

 

Sorry to hear you are having trouble.

 

OD renewals cannot be discounted because they already are discounted.

 

Cheers,
Sean Drohan
Stardock Support Manager

 
End of awjester's quote

 

I have never seen (nor do I see a discount now) on renewal prices. For the past three years it has always been $19.99. Where is the discount?

Reply #10 from Stardock Forums Top

Quoting TheRealFEI, reply 9

I have never seen (nor do I see a discount now) on renewal prices. For the past three years it has always been $19.99. Where is the discount?
End of TheRealFEI's quote

Actually I see it almost all the time. From US$49.99 discount to US$29.99

Thank you,

Basj,
Stardock Community Assistant

Reply #11 from Stardock Forums Top

Looks like they finally fixed it so you can get a discount on the renewal. About time.

Reply #12 from WinCustomize Forums Top

I cant get mine to renew either. When I click Subscribe, the link does nothing but reload the page. Cleared cache, tried different browsers AND different devices. I was supposed to have unlimited downloads but I only got 30. I have purchased Fences, Object Desktop, ObjectDock, Start8...I bought several products before buying the entire suite, Then paid for the entire suite as well. But anyway. I still can not subscribe to download cursors for CursorFX. Whats the point in  buying software from Stardock if you can only download 30 items from the Wincustomize site. I am very displeased. 

Reply #13 from Stardock Forums Top

Quoting jottone, reply 12

I cant get mine to renew either. When I click Subscribe, the link does nothing but reload the page. Cleared cache, tried different browsers AND different devices. I was supposed to have unlimited downloads but I only got 30. I have purchased Fences, Object Desktop, ObjectDock, Start8...I bought several products before buying the entire suite, Then paid for the entire suite as well. But anyway. I still can not subscribe to download cursors for CursorFX. Whats the point in  buying software from Stardock if you can only download 30 items from the Wincustomize site. I am very displeased. 
End of jottone's quote

Try this link to renew and CursorFx is included in Object Desktop https://www.stardock.com/products/odnt/