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paulrussellm
paulrussellm
Join Date 10/2013
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can't activate and support ticket not created

March 1, 2021 5:08:09 AM from Stardock ForumsStardock Forums

I purchased Multiplicity 3 KVM Pro and going through activation it says "activated" but when I tap "finish" it says not activated.  I have read through FAQ and it lists several users with the same problem.  I can't find a directory called PRODUCTNAME.

Why is a support ticket not created?

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paulrussellm
basj
Join Date 03/2001
+505 sdemployee
Reply #1 March 1, 2021 6:04:24 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. If you're referring to this guide : https://forums.stardock.com/486311/accounts-and-activation-support-faq#keepsaskingactivation, The "PRODUCTNAME" meant for you is "Multiplicity" since that is the product you having issue with. Try that and report back.

Thanks
Basj,
Stardock Community Assistant.

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paulrussellm
paulrussellm
Join Date 10/2013
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Reply #2 March 1, 2021 5:23:27 PM
from Stardock ForumsStardock Forums

Same problem exists after following your directions.  I would still like to have a support ticket started.

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paulrussellm
AzDude
Join Date 11/2002
+354 sdemployee
Reply #3 March 1, 2021 6:25:32 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

Submit a support ticket here https://stardock.atlassian.net/servicedesk/customer/portal/4

 


AzDude
Stardock Community Assistant

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