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kronfu
kronfu
Join Date 06/2012
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Can connect to secondary computer but not mouse over

January 19, 2021 8:46:16 PM from Stardock ForumsStardock Forums

Can connect to all of my secondary computers but recently 3 of them will not allow the mouse to move over to them.  I have reloaded one of the trouble PC's with a new windows 10 mode and and multiplicity.  Multiplicty will connect but again, cannot move mouse to that screen.

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kronfu
basj
Join Date 03/2001
+490 sdemployee
Reply #1 January 19, 2021 9:09:59 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please review this guide : https://forums.stardock.com/486104/multiplicity-support-faq#connectionissues. Do let us know if you still need our assistance.

Thanks
Basj,
Stardock Community Assistant.

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kronfu
kronfu
Join Date 06/2012
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Reply #2 January 19, 2021 9:23:29 PM
from Stardock ForumsStardock Forums

The issues appears that I cannot have more than 9 secondary PC's connected to my primary.  Until a few days ago I had 13 connected.  Is this a licensing issue?

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kronfu
basj
Join Date 03/2001
+490 sdemployee
Reply #3 January 19, 2021 9:43:40 PM
from Stardock ForumsStardock Forums

Please refer to this : https://forums.stardock.com/486104/multiplicity-support-faq#pcconfusion

Thank you,

Basj,
Stardock Community Assistant

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kronfu
kronfu
Join Date 06/2012
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Reply #4 January 19, 2021 10:09:26 PM
from Stardock ForumsStardock Forums

I have verified that the issue is with having more than 9 secondary computers.  If i add a 10th computer only 9 of the 10 will work.  Once i remove a computer then the remaining 9 will work.  This is an issue that occurred after i reloaded all of my 13 pc's.

 

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kronfu
kronfu
Join Date 06/2012
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Reply #5 January 19, 2021 10:30:11 PM
from Stardock ForumsStardock Forums

It appears that I can connect to more than 9 computers, but i can only add 9 to the grid in seamless mode

 

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kronfu
bumwitagun
Join Date 06/2012
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Reply #6 January 23, 2021 1:04:34 PM
from Stardock ForumsStardock Forums

I am also experiencing this behavior. Given the software supported more than 9 with no issues, it appears this was an arbitrary restriction to bring the product in line with its listed feature spec.

Are there any plans to offer continued support for >9 secondary's?

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kronfu
basj
Join Date 03/2001
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Reply #7 January 23, 2021 7:42:26 PM
from Stardock ForumsStardock Forums

Quoting bumwitagun,
reply 6

I am also experiencing this behavior. Given the software supported more than 9 with no issues, it appears this was an arbitrary restriction to bring the product in line with its listed feature spec.

Are there any plans to offer continued support for >9 secondary's?

Please refer to this : https://forums.stardock.com/486104/multiplicity-support-faq#MoreSecondaries

Thank you,

Basj,
Stardock Community Assistant

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