I have been a customer for many years. Now I can't download because I'm not registered. I have spent a lot of money here and don't feel I need to register to spend it. I frequently buy skins and if that isn't good enough I'll just move on.

Hello,

Sorry to hear you are having trouble.

You are 'registered'. What problems are you having downloading?

Sean Drohan
Stardock Support Manager

Try to understand that I help the site by creating content, Maybe I haven't been posting as much lately, but I'm not a simple user who is always sucking art from the site. I have jobs to post here, I even sent wallpapers made entirely by me. I have plans to learn more about developing customizations for other Stardock apps. I think there was a little missing about "Looking at the little ones". I am willing to enter into an agreement with you, in exchange for me purchasing some Stardock products, but that has to favor both sides, and not just your side.

 i love Stardock, this I want to make clear and explicit

Joey Andrade

Registered member who helps the site

Hello,

I am new to posting here but not new to Stardock and it seems to have changed considerably since my last visit. I bought CursorFX and downloaded a few cursor's, one which I even liked, the rest are very low resolution when enlarged for low visibility. Like the op I also have landed upon a download limit right away and didn't even realize there was one.

These are poor business practices and I'm disappointed this software has taken this tack with the community and customers. I thought this was a community that shared art. Subscriptions are not unexpected when they support the dev's and the consumer is made aware of them prior to purchasing software, but user submitted free content shouldn't be used to profit.

Today I came in to see why when my Windows 10 computer failed to retain the cursor I had been using last night, so evidently there are bugs in this software. I don't pay to be a beta tester of unstable software but had clean uninstalled and reinstalled it and if it continues with this behavior I'd like to request a refund after only using this program a few days. I regret not using it as a 30 day trial instead to see if it was Win10 v 20H2 ready. As it stands I'm using ONE cursor I actually like called 'neovision' or 'fluent' alternately which came with the app for $4 and am unsure they'll remain each time I reboot or my machine sleeps. It got worse, these don't uninstall properly and must be removed in C:\Users\Public\Documents\Stardock\CursorFX\Themes manually or they get stuck in the app.

Thanks for reading both my thoughts on this topic and the issues I've had within days of purchase.

Joey, your language skills are impressive, don't worry about that. I am not entirely sure what the problems here are but I got that same message you did and don't even know why. I never knew there were limits on submitted content so was surprised. I've since removed lesser liked cursors manually and now I'm able to use others if that helps any. Maybe they limit how many we can download at a time? Perhaps it's a bandwidth limit per day, I'm not sure what the cause or reasoning is behind this. Consider it may have been an error or glitch they resolve and with luck this will be the case. I'll give them benefit of the doubt as I'm pretty sure they don't intend to anger anyone.

My problems are with the software itself. The settings don't behave in a stable manner such as cursor size or the other adjustments. I return and my cursor has changed along with settings for the one I was using. I have to keep starting over every time I use a new cursor! That's crazy, the settings should remain. The program should easily uninstall all of the cursors, that's not the case. I also notice that prior cursors leave remnants of themselves while using a different cursor. This may be Windows 10 related, it could be the program, it's hard to tell, but something is acting buggy and it's frustrating. At least once I've settled on a cursor I want to use it stays put for the day, so that much is good. I hate to complain being as I've been a computer user a long time and even have studied programming and so know it can be complex but this is such a simple app I'm just not sure why it's misbehaved unless Microsoft made changes to the OS that Stardock hasn't yet addressed.

I hope your issues are straightened out to your satisfaction soon. You sound like a good person trying to be part of a community with all the best intentions. The world needs more like you and my further hope is that you find stable work and a happy life during these complicated and difficult times.

WHAT? Okay, I'm so done, this is draconian and the irony on a download limit post isn't at all wasted on me.

"Additional replies would exceed the limit for new accounts. If you have an issue regarding a product that you purchased and need assistance, please contact support@stardock.com"

I have a better idea, I'll stop buying flaky software and leave for good but want a refund. A new member of a community shouldn't be prevented from speaking or responding to posts ever. This is not how to treat people and I'll return to my art community and rescind recommendation of this software.

Besides, I want to be able to download the themes I made, because I lost my backup in the last formatting of my computer.

@Freespoken:

As Jafo mentioned, this is an automated system to prevent spam and other issues we sometimes have with new users. This applies to any newly registered user and will be removed in time.

Any other issues regarding this should be placed in a new thread.

Thank you.