Problem in payment

from Stardock Forums

I used visa to pay in China and it didn’t work

2,908 views 6 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. What error/notice did you get when you tried to pay with your Visa?

Thanks
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

When I enter the postal code of Xiamen City, Fujian Province, China, the system shows that the postal code is invalid. I have tried many times

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Hello again,

Please raise a support ticket using this link : http://esupport.stardock.com/index.php?/default_import/Tickets/Submit . You do not need to login there. Just raise your issue in there and support will help you from there.

Thank you,

Basj,
Stardock Community Assistant

Reply #6 from Stardock Forums Top

Have your raise a support ticket as I mentioned in my reply#3 above? If you did, you should have a ticket number, you can post it here so that I can help you push it to Support Team.

Thank you,

Basj,
Stardock Community Assistant