Can't control 3 PCs with Pro license...

from Stardock Forums

Hi.  For the last several years I've just being using Multiplicity to control 2 machines.  I've decided to add a 3rd machine and have the original 2 setup and working and trying to add the 3rd.  All are on the same version - 3.5 Build 00096.km.  I used to have 6 PCs setup with Multiplicity, so it is something I've done in the past.

I originally purchased Multiplicity back in 2012 (or quite possibly earlier - that's the oldest date on the downloaded executables that I have).

My account with Stardock shows that I have the Pro version, but when I try and download it I get directed to download "MultiplicityPro_126_setup.exe"

On the primary when I am trying to add the 3rd PC in the Seamless tab, the existing secondary get moved out of the grid.  From this and the fact that my Pro license links to a "MultiplicityPro_126_setup.exe" download, I'm assuming that my Pro key (which won't work in the 3.5 version) isn't going to work and either Stardock has to upgrade the key for me (not sure what my long ago software purchase terms & conditions were) or I have to buy the Pro version - again...

Any help, pointers, etc are greatly appreciated!

Thanks.

multiplicity
22,898 views 8 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. What version of Multiplicity you have when you install that? From what I understand, currently Multiplicity is on version 3.5 and If you are at version 1.x. You will probably need to paid upgrade to version 3.5 to get a key that work with V3.5.

Thanks
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Thanks for the reply.  That's what I figured.

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Reply #3 from Stardock Forums Top


Hi.  For the last several years I've just being using Multiplicity to control 2 machines.  I've decided to add a 3rd machine and have the original 2 setup and working and trying to add the 3rd.  All are on the same version - 3.5 Build 00096.km.  I used to have 6 PCs setup with Multiplicity, so it is something I've done in the past.

I originally purchased Multiplicity back in 2012 (or quite possibly earlier - that's the oldest date on the downloaded executables that I have).

My account with Stardock shows that I have the Pro version, but when I try and download it I get directed to download "MultiplicityPro_126_setup.exe"

On the primary when I am trying to add the 3rd PC in the Seamless tab, the existing secondary get moved out of the grid.  From this and the fact that my Pro license links to a "MultiplicityPro_126_setup.exe" download, I'm assuming that my Pro key (which won't work in the 3.5 version) isn't going to work and either Stardock has to upgrade the key for me (not sure what my long ago software purchase terms & conditions were) or I have to buy the Pro version - again...

Any help, pointers, etc are greatly appreciated!

Thanks.
End of quote

To be able to Seamlessly control 3 PCs (Primary, 2 Secondaries), you would need MP 3 KVM:
https://www.stardock.com/products/multiplicity/#comparison

Sean Drohan
Stardock Support Manager

Reply #4 from Stardock Forums Top

Sean - thanks for taking the time to reply.

Please review my account - You will see that I have been a Multiplicity Pro license holder for a really long time.

Is there any upgrade path for my license to the newer v3 license?  I'm not a fan of repurchasing software that I already have a license for just because there is an upgrade.  I would bet that the original terms of my license were both perpetual and all upgrades included (as this was well before annual subscriptions started).

Please let me know.

I love supporting Stardock and have been a customer since 2002.

Thanks!

Reply #6 from Stardock Forums Top

Quoting vorpel, reply 4

Is there any upgrade path for my license to the newer v3 license?
End of vorpel's quote

Yes:

https://www.stardock.com/products/multiplicity/

Sean Drohan
Stardock Support Manager

 

Reply #7 from Stardock Forums Top

Thanks Sean.  I got the upgrade purchased.

Reply #8 from Stardock Forums Top

Quoting vorpel, reply 7

Thanks Sean.  I got the upgrade purchased.
End of vorpel's quote

Great.  Tell your friends you won't like them anymore unless they do the same 😁

Sean Drohan
Stardock Support Manager