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ktkwon00
ktkwon00
Join Date 09/2020
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Multiplicity Audio occasionally stops

September 13, 2020 11:53:35 AM from Stardock ForumsStardock Forums

Multiplicity audio occasionally stops working, where the sender's audio is not outputted from the receiver any more.

Unticking and ticking "Send audio when receiver is online" or "Use lossless compression when sending audio" immediately fixes this.

I'm not sure what the cause is, this issue happens rarely, and I haven't found a pattern that it breaks on.

If this is not a known issue or if there needs to be extensive troubleshooting for this issue, could I have a batch file that disables and enables Multiplicity audio as a temporary fix? 

Thank you!

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ktkwon00
AzDude
Join Date 11/2002
+320 sdemployee
Reply #1 September 13, 2020 11:59:51 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

Try this link https://forums.stardock.com/486104/multiplicity-support-faq#audio

 

 


AzDude
Stardock Community Assistant

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ktkwon00
ktkwon00
Join Date 09/2020
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Reply #2 September 13, 2020 12:15:03 PM
from Stardock ForumsStardock Forums

Thank you for the link. I personally think those steps won't be very relevant because my problem is that audio is working most of the time, with rare random disconnects. 

However, I've followed all the instructions there and I'll post a followup if I experience a disconnection again.

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ktkwon00
AzDude
Join Date 11/2002
+320 sdemployee
Reply #3 September 13, 2020 12:52:18 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

Connection Issues https://forums.stardock.com/486104/multiplicity-support-faq#connectionissues

Multiplicity Manual https://www.stardock.com/products/multiplicity/v3/manual/

 

 


AzDude
Stardock Community Assistant

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ktkwon00
ktkwon00
Join Date 09/2020
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Reply #4 September 14, 2020 12:20:46 AM
from Stardock ForumsStardock Forums

Hi, I'm still experiencing random audio disconnections. I've followed the following instructions:

  • Used the IP address of the receiver
  • Disabled jack detection
  • Disabled all firewalls

Unticking and ticking "send audio when receiver is online" fixed this immediately.

Is there a way I can troubleshoot this? It's jarring when the disconnection happens during conference calls.

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ktkwon00
AzDude
Join Date 11/2002
+320 sdemployee
Reply #5 September 14, 2020 2:48:50 AM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

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ktkwon00
sdRohan
Join Date 10/2012
+207 sdsupport
Reply #6 September 15, 2020 4:35:40 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

I'm not sure what the cause is, this issue happens rarely

How rare is rare? Is this over wireless or ethernet?

Have you installed the most recent 3.5 version (About tab on Primary)? If not, please do so on each PC.

Sean Drohan
Stardock Support Manager

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ktkwon00
ktkwon00
Join Date 09/2020
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Reply #7 September 15, 2020 10:34:37 PM
from Stardock ForumsStardock Forums

Quoting sdRohan,
reply 6

How rare is rare? Is this over wireless or ethernet?

Have you installed the most recent 3.5 version (About tab on Primary)? If not, please do so on each PC.

It happens about once or twice a week.

It originally happened when I was on a wireless connection so I switched over to a wired connection, but the issue is still there.

I'm running Version 3.5 Build 00096 on both sender and receiver.

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ktkwon00
petermcveigh
Join Date 08/2015
+1
Reply #8 September 19, 2020 7:43:17 PM
from Stardock ForumsStardock Forums

Same here. It's constant though with it cutting off randomly. I just gave up in the end and used a mixing desk to route the sound instead. Wired connection here, the latest version of Windows and using Vrs 3.5.

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ktkwon00
wanjizheng
Join Date 07/2008
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Reply #9 September 19, 2020 8:40:48 PM
from Stardock ForumsStardock Forums

Same here.  Experience this quite a lot when play game on the second computer.  I think this is related to the high CPU usage which is always an issue!!

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ktkwon00
sdRohan
Join Date 10/2012
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Reply #10 September 21, 2020 10:19:03 AM
from Stardock ForumsStardock Forums

I would like to see if any of you are using Malwarebytes and to review this if so:

https://forums.stardock.com/498116/get;3788612

Sean Drohan
Stardock Support Manager

 

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ktkwon00
ktkwon00
Join Date 09/2020
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Reply #11 September 21, 2020 1:13:30 PM
from Stardock ForumsStardock Forums

Thanks for the reply. The only anti-virus/anti-malware I have installed is Windows Defender, with the firewall disabled. 

I see you mentioned MPPortFox.zip on the other thread, I'll try that and update if I still get disconnections. I presume that it's fine to run this with the firewall disabled?

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ktkwon00
sdRohan
Join Date 10/2012
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Reply #12 September 21, 2020 1:45:28 PM
from Stardock ForumsStardock Forums

Quoting ktkwon00,
reply 11

I see you mentioned MPPortFox.zip on the other thread, I'll try that and update if I still get disconnections. I presume that it's fine to run this with the firewall disabled?

No, run it with it enabled or it cant work on re-writing the rules.

Sean Drohan
Stardock Support Manager

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