Activation no longer availible

Hello,
Sorry to hear you are having issues. Please refer to this guide to get to your product and keys : https://forums.stardock.com/486311/accounts-and-activation-support-faq#gettingproducts and this guide for deactivate old activation : https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct. Do note that you can activate one product with one keys as mentioned here : https://forums.stardock.com/486311/accounts-and-activation-support-faq#pcinstalls

Do let us know if you still need our assistance.

Basj,
Stardock Community Assistant.

None of this works for me. Your system isnt seeing my purchase anymore.

Please raise a support ticket using the link below. Include all the details on your purchase in there. You do not to log in there to raise a support ticket. Support will help you from there.

http://esupport.stardock.com/index.php?/default_import/Tickets/Submit

Thank you,

Basj,
Stardock Community Assistant

So i have sent in two emails and not hear anything back.. Can someone pls sort this out

Have you raise a ticket using the link I provided above? Support will only help you from there.

Thank you,

Basj,
Stardock Community Assistant

Can i just point out a contradiction here...

In the link you provided https://forums.stardock.com/486311/accounts-and-activation-support-faq#pcinstalls "User may install, use and activate one (1) copy of the Software on one (1) unique personal computer"

Where as i finally got an automated response back for my request and in this email we have this:

How many devices can I install my products on:
"An Individual User may install, use and activate one (1) copy of the Software on up to five (1) unique personal computers simultaneously that are owned by you"

So who is correct here.? From the email it suggest i can install on upto 5 comps where as your link suggest its only 1.

From what I understand its one computer per license. That might be a typo in the automated response. Anyway, I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Would also like to know where/how did you get the automated response from?

Basj,
Stardock Community Assistant

How exactly did you get that, by going where and doing what? If an email, what is the exact subject - what email address was it from?

If it was a webpage, what is the URL?

Sean Drohan
Stardock Support Manager

How many devices can I install my products on:
An Individual User may install, use and activate one (1) copy of the Software on up to five (1) unique personal computers simultaneously that are owned by you for your personal use. A Business Entity (which includes commercial, not for profit or educational types) however, may Install and use one (1) copy of the Software on one (1) unique personal computer. Please see http://www.stardock.com/support/software_eula.aspx for Stardock's standard EULA

Sent from Stardock Sales as an email <sales@stardock.com> i believe this is an automatized response

The Limitations are now 1 activation per license.

I found and fixed it.  

Thank you.

Sean Drohan
Stardock Support Manager