Does anyone know how to elevate to a higher level of support?

from Stardock Forums

Does anyone out there know how to get a higher level of support.  I have two computers that need to have an offline activation of Curtains and Customer Support doesn't even know how their program works.  They have no clue about the .resp file that is required to activate.

Someone please help.  I've been going round and round for two weeks on this.

13,510 views 8 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Does anyone out there know how to get a higher level of support. 
End of quote

Corp products have email support included. Even so, the forums are a far superior medium for a litany of documented reasons. 

Support doesn't even know how their program works. 
End of quote

Meh, we kinda do....

I see that you have activated successfully - twice - on two different PCs:

That said, if you are still having trouble, what part of this process if failing for you and how is it failing?

https://forums.stardock.com/486311/accounts-and-activation-support-faq#activateproduct

Sean Drohan
Stardock Support Manager

 

Fences - Organize your desktop icons today!
Reply #3 from Stardock Forums Top

Again, I have two offline computers that need to be activated.  Previously you have sent me screenshots that don't match the Curtains screen. 

Here is my activation screen.

It want's an .rsp (response) file.  I have the first .req (request) file. I don't see a way of attaching it here.

I'm looking forward to your response.

Reply #4 from Stardock Forums Top

Quoting Hamilton897, reply 3

Again, I have two offline computers that need to be activated.  Previously you have sent me screenshots that don't match the Curtains screen. 

Here is my activation screen.



It want's an .rsp (response) file.  I have the first .req (request) file. I don't see a way of attaching it here.

I'm looking forward to your response.
End of Hamilton897's quote

If that is an actual screenshot, your scaling is all kinds of messed up...  Perhaps reduce the DPI \ text size to have it show properly?

Req files are processed here as the link I sent details:

http://activate.stardock.com/SASAct.aspx

Again, use the link I sent for the full procedure:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#activateproduct

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

Either you Sean Drohan is a complete jackass or your entire Customer Service team is a complete jackass.  Either way they need to retrain the entire department.   You take a shot at my screen dump, really?  In the meantime you or people using your name have sent me incorrect information every time.  Including this time.  Luckly I was able to patch the whole mess together.

 

1.  You must hit "Tab" and that shows the dialog box for a req file.  OOOOPS

 

At least you sent the right link to get a .res file.  Maybe you idiots should step up from Shockwave videos which literally no one uses anymore.

 

Customer service rating 0 out of 5 stars.

Reply #6 from Stardock Forums Top

I'd rate Customer service at 5 out of 5, for patiently providing assistance whilst being called 'idiots' and 'jackass'.

But then I'm 'mostly' polite, particularly when seeking assistance.

All that aside, it appears you have managed your issue....;)

Reply #7 from Stardock Forums Top

Quoting Hamilton897, reply 5

Either you Sean Drohan is a complete jackass or your entire Customer Service team is a complete jackass.   Either way they need to retrain the entire department.  
End of Hamilton897's quote

Quoting Hamilton897, reply 5

Maybe you idiots should step up from Shockwave videos which literally no one uses anymore.
End of Hamilton897's quote

Thank you for staffing suggestions and kind constructive criticisms.

Quoting Hamilton897, reply 5

At least you sent the right link to get a .res file. 
End of Hamilton897's quote

Pleased to hear the provided directions resolved your issue.  I look forward to any help we can provide you in the future, Hamilton897, its been a pleasure.

Sean Drohan
Stardock Support Manager

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Reply #8 from Stardock Forums Top

5*