No KVM

Can't get KVM option upon reinstal

Greetings; Since Mid July when window 10 did some terrible crap to my computer, Multiplicity had not worked, no matter how many times I tried to install it. Well, I bit the bullet and did a complete reinstal of windows 10. I still can't get it to work. Set up secondary again, then primary. I can ping secondary w/o problems. Primary tells me it can detect the secondary computer. But I can not access secondary. I have no option for opening it up (past there was a KVM choice when I right clicked the Multiplicity icon but not now.) Also when setting up the primary it does not list KVM as part of the setup. All my ports are set correctly. I am at a loss to understand this. The whole reason for my wiping my PC and new instal was specifically to get Multiplicity to run. I've downloaded the installer several times incase of a corrupt file. Nothing works. What should I be doing now? As an adjunct problem, my steam game will not load up on my system either. Maybe not connected but both 'died' about the same time.

Edited: Multiplicity shows up on both computers, solid blue icons, just no way to get from primary to secondary.

3,568 views 2 replies
Reply #1 Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #2 Top

Hello,

Sorry to hear you are having trouble.

I have no option for opening it up (past there was a KVM choice when I right clicked the Multiplicity icon but not now.) Also when setting up the primary it does not list KVM as part of the setup.
End of quote

You are activating MP with your email \ password which is automatically using your Object Desktop key - thus, only activating MP KM, not KVM Pro.

On the Primary, go to the about tab and 'Manage License'.  Use to change it to KVM PRO with its key from your account page:

https://store.stardock.com/myaccount/products

Sean Drohan
Stardock Support Manager