How do you get customer service to respond????

from Stardock Forums

Is there some trick to getting customer service to respond to a ticket? I put one in days ago about my account being misclassified as a business account and thus limiting the number of computers I can install Fences on. I have had it since 2007 and upgraded to Fences 3 and never had a problem having it on my 2 home computers until I upgraded one of the computers and need to reinstall. I am supposed to be able to install it on 5 of my personal computers and now I am limited to only 1. Any help resolving would be greatly appreciated.

2,308 views 3 replies
Reply #1 from Stardock Forums Top

I am seeing active tickets being replied to but I can double check for you. What is your support ticket #?

Reply #2 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please review this guide for information  : https://forums.stardock.com/486311/accounts-and-activation-support-faq#pcinstalls

Or information on how to manage your activations:
https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct

Thanks
Basj,
Stardock Community Assistant.

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Reply #3 from Stardock Forums Top

Also when did you purchase Fences 3?