On May 9 I paid for fences with paypal and will expire in 3 days and no product key
Stardock Forums
I have the paypay copy and sent it in several times and nobody will answer me. I tried to get the product key and it says my email is not valid and it how I paid by paypal
Please help or I need a refund
Hello,
Please make sure you use your email address that linked to your paypal. And use this link to get to your products and keys : https://forums.stardock.com/484254/getting-your-products-and-keys
Do let us know if you still need our assistance.
Thank you,
Basj
Stardock Community Assistant.
The PayPal and account are linked. When I put in the email it says it is not right and around I go and the trial is up in 2 days. I paid the first day and like fences. I need this fixe and tired of wasting time on it. If it is not corrected and I lose it when the trial is over I will ask PayPal for a refund and use a different service. I have emailed the company over and over and I get nothing done. Thank you.
Please raise a support ticket using this link : http://esupport.stardock.com/index.php?/default_import/Tickets/Submit
Please include all details on issue there.
Thank you,
Basj
Stardock Community Assistant.
Again...more run around and can't get the product key so I ask for a refund. I liked the service just not the customer service and this run around the mess. Thank you and no thank you will use a different service. I have sent my email with PayPal about 20 times and still nothing and says my email is not in the system and it is the way I paid for this.
Hello,
Sorry to hear you are having issues.
To receive a refund just fill out and submit a ticket as mentioned
in reply #3.
What might have happened was when buying the product
you might have mis spelled your email address by mistake ..( this happens ).
AzDude
Stardock Community Assistant
It clearly shows it is right on PayPal where the funds went to you.
Can you try Reply #1 again maybe you misspelled it there ...
It is the weekend ( and support desk is closed )if not settled by Monday we can check
out your issue further ..
The email and subscription run out tomorrow. The emails are sent with the proof I paid. If I don't have the product key please send the refund and I did fill out a request to do so if no key.
I have enjoyed the product and not the customer service mess.
Thank you
If you have send in a support ticket, than Support should be able to help you out later today when they came in. Your understanding and patience are much appreciated.
Thank you,
Basj
Stardock Community Assistant.
Hello,
Sorry to hear you are having trouble.
Please supply the ticket number you received when you placed with this link:
https://esupport.stardock.com/index.php?/Tickets/Submit
Sean Drohan
Stardock Support Manager
I did this so many times and PayPal got my refund. No more run around and wasted time
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