No verification email

...I feel so abandoned

from Stardock Forums

Yesterday I changed my account email. When I submitted the form I was told that I was being sent an email for verification. I still have access to both old and new addresses, and never got a verification email at either one.

I don't know that this is imperative, but I thought it might cause the account email to revert if I don't click on a link, or something like that.

3,798 views 4 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. If it have changed to your new email, you can verify using this guide : https://forums.stardock.com/484254/getting-your-products-and-keys

Please let us know if you still need our assistance.

Thanks

Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Yes, I still need assistance. The link you gave me deals with getting my products and keys. I'm not trying to do that. I'm just trying to insure that my account email has been changed to the new one. When I look at my account I still see the old email.

Galactic Civilizations III
Reply #3 from Stardock Forums Top

That link was given for you to verify if your email has change to your latest email address. If it still not changed. Please raise a Support ticket here : http://esupport.stardock.com/index.php?/default_import/Tickets/Submit . Support will help you from there, when they come in later today.

Thank you,

Basj
Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Thanks. I've raised a ticket. Appreciate your help.