I have already paid with Alipay, but I haven't received any message

Hello,

You can get to your keys and programs using this guide : https://forums.stardock.com/484254/getting-your-products-and-keys

Please let us know if you still need our assistance.

Note :

1) Please use the email that linked to your Alipay.

2) Please don't post multiple threads on the same issue. Deleted your other thread.

Thank you,

Basj
Stardock Community Assistant.

thank you. Prompt "validation error". Because I paid with Alipay QR code on my mobile phone, I didn't automatically jump to the payment success page after the payment was successful. I refreshed the page without any response, so I asked you for help. I have payment success screenshot and order number. I can provide it to you if you need.

(Deleted for your privacy purpose)

please include details on your support ticket.

Thank you,

Basj
Stardock Community Assistant.

Hello again,

Please raise a support ticket using link below. Please include all details on the purchase there.

http://esupport.stardock.com/index.php?/default_import/Tickets/Submit

Support will get back to you when they come in later today. We appreciate your feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Unable to complete because a new problem occurred: my email address was prompted not to exist. So I can't submit tickets.

Can I have a refund? I'll pay by computer

Please check why my email address doesn't exist? Could you recover it?

I had to use the computer to buy it again, and finally I succeeded. I've spent twice as much on it. The verification code has not been displayed.

Hello,

You do not need to log in for raising a support ticket. And if you need for a refund you can use the same link.

Thank you,

Basj
Stardock Community Assistant.

I have the same problem!

I didn't automatically jump to the payment success page after the payment was successful.

Please raise a support ticket using link below. Please include all details on the purchase there.

http://esupport.stardock.com/index.php?/default_import/Tickets/Submit

Thank You,
Basj
Stardock Community Assistant.

The problem has been solved. Thanks again!

Great, glad it resolved for you.

Thank you,

Basj
Stardock Community Assistant.

The activation code is in the mailbox registered in Alipay payment.