Remote Computers - Black Screen

from Stardock Forums

I've had a 'black screen' issue with remote PCs.

I start Multiplicity and hit the KVM tab.  I pick one of the remote PCs.   When I connect, I get a black screen.   

To fix this, I normally connect for a few seconds with Teamviewer to ‘shake it awake’.  No kidding, this is two seconds, just to the password screen.  Then Multiplicity works perfectly.  

Important to note that the remote PCs are NOT asleep.    

 

multiplicity
3,355 views 4 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

To fix this, I normally connect for a few seconds with Teamviewer to ‘shake it awake’.  No kidding, this is two seconds, just to the password screen.  Then Multiplicity works perfectly.  
End of quote

This makes me wonder if the Ctrl + ALT + Backspace would work here then:

https://forums.stardock.com/489366/get;3716429

Or the switching to an alt monitor if the remote does indeed have one (the next post after the link I posted).

If not either, is the remote PC headless (no monitor at all)? If that is the case - Windows itself may be the cause.  These are super cheap, and equally as effective, to remedy that 

https://www.amazon.com/s?k=hdmi+dummy+plug&i=electronics&crid=22QHO1QZW9R9P&sprefix=hdmi+dummy%2Celectronics%2C179&ref=nb_sb_ss_i_1_10

If this is a PC with two video cards (one integrated Intel), I would like to have you review this post:

https://forums.stardock.com/499454/page/1/#3776096

Sean Drohan
Stardock Support Manager

ObjectDock - Access shortcuts and frequently used applications from an animated dock.
Reply #3 from Stardock Forums Top

Yes, the remote PCs are headless.   So far, CTRL-ALT-Backspace has worked perfectly!   Thanks for the help Sean.  Appreciate it.

Reply #4 from Stardock Forums Top

Quoting JohnL22a, reply 3

Yes, the remote PCs are headless.   So far, CTRL-ALT-Backspace has worked perfectly!   Thanks for the help Sean.  Appreciate it.
End of JohnL22a's quote

Glad to hear it.

Sean Drohan
Stardock Support Manager