CursorFX4, scrolling reveals windows built-in cursor

from Stardock Forums

Hi all,

Just updated to CursorFX4 from FX2 (evaluating, as FX4 is apparently a stand-alone version I need to rebuy).

But I have a very annoying problem with FX4, which I did not have with FX2: Whenever I scroll (using the two-finger method in the trackpad of my laptop), the windows built-in icon for scrolling is revealed, and at the same time cursor reverts to the windows built-in normal pointer icon, which then stays revealed until I move my pointer and hover over something outside the scrollable boundaries of the elements I was scrolling, which then finally triggers the in use FX4 theme again. I have tried with different cursors, the same problem with them all, a few being quicker to revert back to the in-use FX4 theme. 

Anyone having this issue, or is it a known bug (I am om latest windows 10 build)?

I have tried reinstalling by the way, also using the official method with the .bat file.

*EDIT* A more precise explanation, after experimenting some more: When you scroll, the windows built-in cursor stays revealed, until you hover over something that triggers another cursor type actually:
For example, you scroll on a blank area=windows built-in cursor is revealed. As long as you stay on this blank area, and mover around here, the built-in windows cursor stays. As soon as you hover over some text for example, which then triggers a new cursor type, THEN the FX4 one comes back.

So whenever scrolling  (using the two-finger method in the trackpad of my laptop), it reveals windows built-in cursor, which stays revealed (overruling the FX4 one), until you make an action that triggers another cursor type, THEN it reverts back to the FX4 one. 

 
cursorfx
7,616 views 7 replies
Reply #1 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Star Control: Origins
Reply #3 from Stardock Forums Top

Hello,

Please also note that Stardock is on long weekend Holiday now, they official be back on Tuesday 14th April, respond will be slow until then.

Thank you,

Basj
Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

We are not seeing the issue here - tried Chrome and File Explorer.

Can you create a video of the issue, upload to a cloud drive service / YouTube, and post a shared link here?  Also note if it happens with some apps but not all.

Thanks.

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

Thanks,

It happens in all apps. Tried with Chrome, Excel, Outlook, etc. Some cursors behave better than others. It is very bad with the built-in cursor "Canterburry" for example.

I tried using windows Gamebar to record a video, but the recorded video, strangely enough, doesn't resemble how my mouse cursor looks "on screen". So the error is visible on my screen, but not in the recorded video. Very strange :(

Why I just decided for an old-fashioned recording with my phone :)

https://www.youtube.com/watch?v=AsMysMceG5M

Reply #6 from Stardock Forums Top

Curious, if you have been able to confirm this behavior?

Reply #7 from Stardock Forums Top

Hello,
I have forwarded again your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank You,
Basj
Stardock Community Assistant.