I didnt recive my Activation Key

from Stardock Forums

I forgot to log in with my account and bought an activation code, but I didn't get the activation code in my mailbox. Recovered by product-key-retrieval, prompting that "Account Lookup Failure"

.

I really don't know what to do now.

 

This is my Ticket number: TLL-622-28277.

 

Thanks for helping~

5,152 views 17 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Is that Ticket number referring to your support ticket from here : http://esupport.stardock.com/index.php?/default_import/Tickets/Submit? If it is a yes, please wait for help from Support Team when they come back later today.

Thanks

Basj,
Stardock Community Assistant.

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Reply #3 from Stardock Forums Top

Quoting prozaghi, reply 2

and the referring is useless for me.

When did you raised the ticket?

Thank you,

Basj
Stardock Community Assistant.

Reply #5 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #7 from Stardock Forums Top

Did you purchase with PayPal? If so, is the email the same as your Stardock email?

Reply #9 from Stardock Forums Top

If the email for AliPay is different than your email for Stardock then use this to transfer the registration to the Stardock account.

https://www.stardock.com/accounts/registrations/

If the emails are the same then you will have to wait for Stardock support to check the issue out.

Reply #10 from Stardock Forums Top

Which product did you purchase?

Reply #11 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Quoting prozaghi, reply 4

about 10-12 hours ago

Yes, the two tickets you placed after hours:

Posted on: 07 April 2020 05:48 PM
Posted on: 07 April 2020 05:58 PM

were received and are now merged and answered.

Sean Drohan
Stardock Support Manager

Reply #12 from Stardock Forums Top

Hello.

 p.qq.com这个邮箱 ay, but also did not receive an activation code email.

BTW, I bought Object Desktop.

Reply #13 from Stardock Forums Top

Hello.

I signed up for alipay using this email address  p.qq.com, but didn't get the activation code email either.

BTW, I bought Object Desktop.

Reply #15 from Stardock Forums Top

Your support ticket has been replied to.

Reply #16 from Stardock Forums Top

All the methods you mentioned have been tried, but no activation code has been received.

 

Is it possible to resend the activation code to the email address I submitted at the time of purchase?

Reply #17 from Stardock Forums Top

Quoting prozaghi, reply 16

All the methods you mentioned have been tried, but no activation code has been received. 

Is it possible to resend the activation code to the email address I submitted at the time of purchase?

Please reply to the ticket you have open.

Closing this thread.

Sean Drohan
Stardock Support Manager