Weird White Phantom Window Appearing On Second Monitor After Wakeup

from Stardock Forums

Hey all.

I've been using Groupy for a while but a weird issue has started happening on my main gaming desktop. I sleep the system when I'm not using it and have been doing so without issue for quite some time. However, regularly when I wake it up now, a weird phantom Groupy window is appearing on my second display. It looks like this.

It will stay there indefinitely until I go into the Groups settings and turn it off. The window goes away then and doesn't come back when I re-enable Groupy, until I sleep the system. It doesn't do it every time either, though it seems to be happening more.

Any ideas what this could be? It seems relatively new. Thanks!

groupy
2,969 views 1 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues.

Please try the purge and reinstall steps as mentioned here : https://forums.stardock.com/488142/groupy-support-faq#reinstalling

Just make sure to re-download the latest version from your account, reboot after the purge. Reinstall it using the latest version, reboot again. Retest and report back.

BTW, if the issue still there, please also list down few more details :

1) Windows version. Please use winver.exe for full windows version numbers.

2) Groupy version.

3) Monitors setups, dual or more monitors, information on resolution and scaling on each monitors, connection type, HDMI, DP, DVI, USB etc etc.

Thanks

Basj,
Stardock Community Assistant.