Stability Issue

from Stardock Forums

I have a new laptop and have been unable to get it working stable.  Is there a way to increase the communication timeout value or a debug log so I can try to troubleshoot this more?

I see errors: Connection to CA17 lost : Either passcode or timeout referenced.

I have confirmed the firewall ports are open.  The old laptop works fine still, though I have removed it to reduce the amount of work on Multiplicity.  Thanks,

multiplicity
6,608 views 5 replies
Reply #2 from Stardock Forums Top

Is there a way to enable a logging mode within the software so I can get details as to what it is seeing.  Thanks,

I think the issue is some of the new security software on my new corporate laptop.  I am about to wireshark both sides to figure out what they are seeing.

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Reply #3 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Quoting Telak, reply 2

I think the issue is some of the new security software on my new corporate laptop. 
End of Telak's quote

I would be interested in knowing if when disabled (if possible) what the results are.  I would also be curious if a VPN connection is in the mix.  If so, try adding the Secondary by IP instead of hostname, example:

If any leg of the connection is wireless, would also be interested if having them each / all wired via Ethernet has you with different results.

Sean Drohan
Stardock Support Manager

 

Reply #5 from Stardock Forums Top

It seemed to be a resource contention issue.  I am still doing more testing.  But so far, if I limit what is running on the device, it performs well.