Cannot Drag & Drop copy files from one computer to another

from Stardock Forums

Using Multiplicity KVM Pro V 3.44 Build 00090

Running Windows 10 Pro V 1909   OS Build 18363.657

 I cannot drag & drop files from my secondary computer to my primary computer or vise versa.

 

Following suggestions in the user manual: Troubleshooting

 Multiplicity KVM Pro is activated on primary computer

 

 

Share clipboard between computers is checked as are all of the boxes under Share clipboard on primary computer

 

Checking Windows Firewall/Inbound Rules I find the following:

 

 

Multiplicity Audio Service: Enabled-Yes; Action-Allow; Local address-any; Remote address-any; Local port 30567; Remote Port-Any

 

Multiplicity Clipboard: Enabled-Yes; Action-Allow; Local Address-Any; Remote-Address-Any; Local Port-30565; Remote Port-Any

 

Multiplicity Remote Screen Service: Enabled-Yes; Action-Allow; Local Address-Any; Remote Address-Any; Local Port-30569; Remote Port-Any

 

Multiplicity Service: Enabled-Yes; Action-Allow; Local Address-Any; Remote Address-Any; Local Port-30564; Remote Port-Any

 

I do not find any other listings for Multiplicity either in Name or Group, specifically I do not find: Multiplicity Application (clipboard).

Installation was directly from the downloaded installer.

multiplicity
9,544 views 8 replies
Reply #2 from Stardock Forums Top

No - I've been through the manual, which is where I got the port numbers, names, etc to look for. 

 

I'm now having an additional problem. The audio will not play. It was working earlier this morning but has quit.

Sins of a Solar Empire II
Reply #3 from Stardock Forums Top

Update:

I uninstalled Multiplicity KVM Pro from both my primary and secondary computers using Revo Uninstaller Pro and then did a registry search for both stardock and multiplicity to remove any remaining references to the program. After a fresh reinstall of the program on both my primary and secondary computers the audio is now working and I can drag and drop from the secondary to primary computer. I still cannot drag and drop from my primary to my secondary computer. I would appreciate any help in getting this remaining problem resolved.

Reply #4 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #5 from Stardock Forums Top

Thanks - revision of my update: I cannot drag and drop files from either the primary or secondary computers. When I try to drag from the secondary to the primary I get an icon that resembles the 'Create a shortcut' icon but the file does not get copied. When I try to drag from the primary to the secondary I get the circle with a line through it.

Reply #6 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

First, if you are trying to drag and drop (D&D) in a KVM session (a remote connection) that will not work.  D&D is only for Seamless connections.  Copy / paste does work for both.

If are only expecting it to work for Seamless, and you still have issues with D&D on those, it is almost always a firewall issue.

As a test turn off any and all firewalls, including Windows native on each box:

Reboot and test again.

Sean Drohan
Stardock Support Manager

Reply #7 from Stardock Forums Top

Thanks for the information. I am using Multiplicity to access a computer that is remote so the seamless method won't work for me. I misunderstood that drag and drop only worked with seamless mode not KVM. I have tried copy/paste and it works fine and will do what I need it to do.

Reply #8 from Stardock Forums Top

So glad I found this. It was a firewall on my VPN for me that did it. If anyone is using a VPN and has this issue, check to make sure LAN traffic is enabled.