An error occured while refreshing product data

from Stardock Forums

I reinstalled Windows (upgraded hard drive) and after reinstalling Object Desktop (to reinstall Fences, Start10, and DeskScapes) I am greeted with this error. My key expires 11/12/2020.

13,407 views 10 replies
Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

With ODM open, hit F5 to refresh the list.

Also, you are going to want to ensure you are on the latest version of ODM and not the old beta (that will not update itself):

https://cdn.stardock.us/downloads/public/software/objectdesktop/objectdesktop_setup.exe

Sean Drohan
Stardock Support Manager

Fences - Organize your desktop icons today!
Reply #3 from Stardock Forums Top

I don't know if me logging out and back in fixed it or if it was just waiting, but it's working now.

Reply #4 from Stardock Forums Top

Quoting nexywexy, reply 3

I don't know if me logging out and back in fixed it or if it was just waiting, but it's working now.
End of nexywexy's quote

Kewl....

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

I've just bought, installed, and activated Object Desktop. License Info shows it is activated successfully.

But every time I launch Object Desktop, it keeps throwing this error:

"an error occurred while refreshing product data"

And all the Object Desktop main application buttons (e.g. Try) are disabled.

Trying to refresh with F5 doesn't change anything.

Tried on a different PC, but still the same issue.

Can you please help?

Reply #6 from Stardock Forums Top

Quoting bregor-mar-rian, reply 5

I've just bought, installed, and activated Object Desktop. License Info shows it is activated successfully.

But every time I launch Object Desktop, it keeps throwing this error:

"an error occurred while refreshing product data"

And all the Object Desktop main application buttons (e.g. Try) are disabled.

Trying to refresh with F5 doesn't change anything.

Tried on a different PC, but still the same issue.

Can you please help?
End of bregor-mar-rian's quote

Have you try using the latest version of ODM as mentioned in reply#2? If not, please try it and report back.

Thank you,

Basj
Stardock Community Assistant.

Reply #7 from Stardock Forums Top

I've definitely tried the latest Object Desktop Manager, also reinstalled from the link in reply #2, and it has the same issue.

Any other suggestions?

Reply #8 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #9 from Stardock Forums Top

I have the same issue , opened a ticket..

Reply #10 from Stardock Forums Top

Quoting stephenv, reply 9

I have the same issue , opened a ticket..
End of stephenv's quote

It will be addressed here.

Quoting bregor-mar-rian, reply 5

I've just bought, installed, and activated Object Desktop. License Info shows it is activated successfully.
End of bregor-mar-rian's quote

Try to again log out of ODM, then back in, and try to see if you still get the error. 

Is this the version when you go to about for ODM:

Quoting bregor-mar-rian, reply 5

But every time I launch Object Desktop, it keeps throwing this error:

"an error occurred while refreshing product data"
End of bregor-mar-rian's quote

Have to ask, is the PC in question on the Internet?

Is this PC connected to a VPN?  If so, and you disconnect, does it work then?

If you disable any and all firewalls, does it then work?

As a last resort, are you able to get / install / activate from your account page:

https://store.stardock.com/myaccount/products

Sean Drohan
Stardock Support Manager