Sound Issues

from Stardock Forums

I have seen many problems with this and wondered if there was a fix yet. My sound keeps on dropping fro my primary PC and its becoming a problem.  I'm a streamer that plays mostly FPS games and I'm using multiplicity to run a dual PC set up. Sound dropping is really becoming a problem and yes I have tried uninstalling on both PCs and reinstalling and still have the same problems. Please HELP!

multiplicity
107,679 views 51 replies +2 Loading…
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Offworld Trading Company
Reply #3 from Stardock Forums Top

Are you using wireless or wired connection?

Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

My sound keeps on dropping fro my primary PC and its becoming a problem.
End of quote

Quoting Neil, reply 3

Are you using wireless or wired connection?
End of Neil's quote

And if so, if you use Ethernet, is this still an issue?

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

Was there ever a resolution?  I ask because I am having the same issue.  Sound drops regularly.  Have reinstalled multiplicity on both computers.  Wired connection.  Windows 10.  I can't come up with what the issue could be - maybe some sort of driver conflict or something?

Reply #6 from Stardock Forums Top

@muddpuddle

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Reply #7 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Quoting muddpuddle, reply 5

Sound drops regularly. 
End of muddpuddle's quote

Please define 'regularly'. Hourly, daily, weekly, etc.

Sean Drohan
Stardock Support Manager

Reply #8 from Stardock Forums Top

Any time i run sound through the computer that sends it's audio.  It may start off working, then quits, maybe comes back a minute later, quits again.  It just will not play constant.  Mouse control for secondary pc always works.  Just the audio keeps cutting out.

Reply #9 from Stardock Forums Top

Quoting muddpuddle, reply 8

Any time i run sound through the computer that sends it's audio.  It may start off working, then quits, maybe comes back a minute later, quits again.  It just will not play constant.  Mouse control for secondary pc always works.  Just the audio keeps cutting out.
End of muddpuddle's quote

Are you invoking this unintentionally - using those keys for some other duty?

In any case, turn it off.

Sean Drohan
Stardock Support Manager

Reply #10 from Stardock Forums Top

Turned off the Ctrl+12 setting, reinstalled audio drivers, turned on a youtube video and walked away (didn't touch the keyboard) the sound cut out 30 seconds later.  

This used to not be a thing.  I've been using Multiplicity for years with the audio transfer enabled.  Something has changed...  Windows 10 update, drivers, some conflict I can't track down?  This is a work setup though and I really need it to be working again.  Thanks for your help.

Reply #11 from Stardock Forums Top

!  I have just discovered the issue is with the receiving PC.  The audio driver there seems to be the issue.  Will look into this more.  Thanks for all your assistance. 

Thought that was the case.  Reinstalled audio drivers there.  Nope.  Still experiencing audio cut-out.

 

 

Reply #12 from Stardock Forums Top

Quoting muddpuddle, reply 11

!  I have just discovered the issue is with the receiving PC.  The audio driver there seems to be the issue.  Will look into this more.  Thanks for all your assistance. 

Thought that was the case.  Reinstalled audio drivers there.  Nope.  Still experiencing audio cut-out.
 
End of muddpuddle's quote

If this is a wireless connection, at either end, try testing with Ethernet.

Sean Drohan
Stardock Support Manager

 

Reply #13 from Stardock Forums Top

Both PCs wire to local network switch.  Mouse control never cuts out - possible the switch is failing?  Would that cause issues with audio but not mouse?

Reply #14 from Stardock Forums Top

I have now swapped out the switch and all cables (needed it regardless) but no change.  First mp4 i tried to play from desktop cut out in 10 seconds...

Reply #15 from Stardock Forums Top

When the glitch happens does the audio start to play on the secondary system or the volume control on that computer shows unmuted at that point?

Reply #16 from Stardock Forums Top

I lose the audio entirely.  The volume still shows as mute though if I adjust the volume it may (not always) start playing and re-mute itself but then likely to drop out in about 5-10 seconds.

"Currently sending audio to..." continues to show with the Multiplicity Audio tray icon if checked.

Reply #17 from Stardock Forums Top

Have you changed anything on the primary end such as new sound drivers?

If you open taskmanager when it drops out, do you see a very constant approx 1.5Mbit usage of the network on either end.

Reply #18 from Stardock Forums Top

Sound drivers updated/reinstalled since this started - nothing I can think of before.

When or just before the sound cuts out, the network usage jumps all over the place on the sending system and then even when no sound is playing, both systems will waver between 6mps and 0.  When playing, sits at 1.6mps.

Reply #19 from Stardock Forums Top

Sitting here right now, no sound for 20+ seconds and still getting a network reading of 1.6mps on both systems.

Reply #20 from Stardock Forums Top

If you do a cleanboot on the Primary, under a new Admin account:

https://forums.stardock.com/486104/multiplicity-support-faq#reinstalling

Then try, does it still happen?

Sean Drohan
Stardock Support Manager

Reply #21 from Stardock Forums Top

That didn't change anything.  But here's the weird/interesting thing:  had to get a video created - mic as input worked fine (hadn't been an issue yet), loaded the video (35 minutes long) into Filmora for editing and as I was playing it back and working on it, audio never once cut out.  Filmora nudged out whatever was causing the problem...

Playing a music video while exporting my edit.  Still hasn't cut out.  Will it fail once I close out of Filmora???  Yes.  WTF?

 

So with Filmora running, audio never cut out.  As soon as I closed Filmora, 10 seconds later, audio dropped.

 

 

Reply #22 from Stardock Forums Top

Which computer was running that software?

Reply #23 from Stardock Forums Top

Sound like something is sleeping an audio device - especially since it seems to be at predictable intervals.  Is either PC a laptop?

Sean Drohan
Stardock Support Manager

Reply #24 from Stardock Forums Top

The primary...the one sending audio is what I used Filmora on.  Neither is a laptop.

Out of curiosity now, just loaded up FL Studio (music creation) on the primary.  The audio just keeps going and going.

So what is affected are videos played straight from desktop and videos/audio within any given browser.  What I'm seeing so far anyway...