Start 10 no longer accepts my activation code

and Stardock seem not to really believe I exist

from Stardock Forums
Hi,

I updated Windows 10 a couple of weeks ago and Start10 stopped working and asked to be activated with a product key, which failed (despite working previously).  I can login to my Stardock account, but it shows errors when I click on "My Downloads" or "Order History".  I have been through a few loops in the Support pages, and read some sections of the forum.  When I tried to raise a support ticket as suggested on one of the pages of the site, I received a robo-email telling me to submit queries through the forum.  When I did so, I received an error message saying "Fiddlesticks! There was a problem adding your post to our forums. Please wait a moment and try again."

So I have waited and am trying again.

PLEASE, in future, instead of giving a link to send an email that you know you will ignore, please just link to a page with the same information that you are planning to email me.  Let's stop pretending that you are going to offer email support, OK?

When I try to retrieve my product keys, it rejects my email address and password, despite those being the credentials I use to login to my account.  When I try the "lost password" link, it tells me that no account is linked to that email address (despite me having checked in "Account" that I am definitely using the correct email address).

So, it appears that Stardock have simply decided that I don't exist and haven't bought any products.  I assume this is some sort of server-side problem, but I don't really have an avenue for accessing help.

As it is, Start10 has just stopped working completely.  Is there any way forward, or do I just need to uninstall it and wait until the problem is fixed.  

For reference, I have tried uninstalling and reinstalling as well.

Thanks,

DK

start10
3,681 views 4 replies
Reply #1 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello,

Those products were purchase/activated under a different email. This can happen if you purchased with a PayPal account with a different email for example.

You can merge those registrations here: https://www.stardock.com/accounts/registrations/

If you still need help please PM me or start a support ticket as we can't discuss specific account details in the forums.

 

Multiplicity - Control multiple PCs using one keyboard and mouse
Reply #3 from Stardock Forums Top

Hi,

The product (singular) was purchased with the same email address.  I have checked the email address that the receipt was sent to. 

I have also just tried using registration merge tool you linked to and received an error message for each of my other email addresses.

Reply #4 from Stardock Forums Top

Hi Again Island Dog,

I'm just pointing out that you have asked me to create a Support Ticket when, as I explained in my original post, Stardock does not allow support tickets to be created regarding problems with activation.  I'll try to PM you.