Version 10 Issues

from Stardock Forums

Hi Team

Have been having a consistent issue with DeskScapes and upgrading hasn't helped. Uninstalling and reinstalling makes no difference.

Issue

  • Right click on desktop; select Configure DeskScapes
  • Select local image (I mainly use DeskScapes for the all-in-one catalog and never bother with video or effects)
  • Apply; image change is applied immediately
  • Select a second local image
  • Apply; image isn't applied immediately
  • Right click on desktop; NO Menu is displayed
  • Approximately 30 seconds later the new image is applied but right click desktop menu still not available
  • Approximately 30 seconds later the right click desktop menu is finally available

Very weird behavior and clearly something is not happy. I've posted an event log error that sometimes occurs but doesn't seem to happen every time.

Not a lot to go on but please note that even after a full Win 10 reinstall (new SSD :D) this issue persists.

Event Viewer Error

The program DeskscapesConfig.exe version 10.0.2.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 3564

 Start Time: 01d5c333dba99758

 Termination Time: 4294967295

 Application Path: C:\Program Files (x86)\Stardock\DeskScapes10\DeskscapesConfig.exe

 Report Id: 6671eb3a-f851-42bd-808d-5bea89c8df82

 Faulting package full name: 

 Faulting package-relative application ID: 

 Hang type: Top level window is idle

System Information

Windows: 10.0.18362

DeskScapes appears to be activated on this PC

DeskScapes engine appears to be running

(ASUS MX32V) 1 is attached to NVIDIA GeForce GTX 1070

Deskscape.dll              2019/08/14 03:12:18

Deskscapes.dll                2019/05/02 07:12:52

DreamControl32.dll              2019/08/14 03:12:50

DeskscapesConfig.exe              2019/08/03 05:34:08

UI\Deskscape.dll            2019/08/02 23:49:28

UI\DeskscapesVideo.dll      2019/05/02 07:12:54

DreamTasks.exe                2019/05/02 07:12:29

DeskscapesVideo.dll          2019/05/02 07:12:22

 

deskscapes
8,283 views 5 replies
Reply #1 from WinCustomize Forums Top

Hello,

Sorry to hear you are having issues.

What is the full version of Windows 10 you are running

use ( winver.exe ) to get that.

and what version of DeskScapes ?

 


AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Hello AZDude,

DeskscapesConfig.exe version 10.0.2.0

For Windows version 10.0.18362, it corresponds to 1903 19H1 (Info here)

 

Hope it helps and happy new year.

 

Galactic Civilizations III
Reply #3 from WinCustomize Forums Top

Hello

Would you Please try this PURGE different than a regular uninstall https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and ReInstall the latest version from your account https://store.stardock.com/myaccount/products/

Reboot test and reporty back please .

AzDude
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Not sure what 'witchcraft' this is but shortly after this post; the problem self-corrected! I did/changed nothing; the day of this being logged it was faulting but after a reboot it was okay but reboots have previously made no difference.

Thank you for you input and hopefully I haven't wasted anyone's time overly much.

Regards

 

 

Reply #5 from WinCustomize Forums Top

Quoting zr1vette-gg, reply 4

Not sure what 'witchcraft' this is
End of zr1vette-gg's quote

Glad to hear the black magic is working...;)