Mouse/Keyboard not responding correctly

from Stardock Forums

When using Multiplicity (Seamless Mode), my mouse and keyboard are reacting slowly and locking up on both Primary and Secondary computers. I have to click a selection at least 3 times before I am able to type anything. Often, if I stop typing for a short period of time or select a different area in the same document or area (even as I now type in this post), I have to then click the selection again 3 times to get it to work. There are times that everything is frozen and clicking 3 times does not work. Due to the number of clicks required, it often causes other issues, such as selection of entire sentences that were not intended to be selected. Sometimes it even happens in the middle of typing for no reason. 

I purchased Object Desktop Manager yesterday and currently have Multiplicity KM, Fences, Tiles and SpaceMonger installed on a brand new Windows 10  64-bit (16.0 GB Ram) desktop computer.

If there is anything I can do or settings I can try, please let me know...

multiplicity
7,306 views 9 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Star Control: Origins
Reply #3 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Is this over wireless or Ethernet?

Sean Drohan
Stardock Support Manager

Reply #4 from Stardock Forums Top

Hello Sean,

The connection to my desktop is Ethernet (Primary) and the connection to my laptop is wifi/wireless.

Thank you,

Jeanie

Reply #5 from Stardock Forums Top

Is it possible for you to test with both Ethernet connected?

Sean Drohan
Stardock Support Manager

Reply #6 from Stardock Forums Top

Hello Sean,

Unfortunately, at the current time, I can only use the laptop with wifi. I'm looking to test it with Ethernet, but currently don't have an Ethernet cable long enough. Secondly, there are not enough Ethernet ports available... Working on a solution here. Thank you for asking.

Reply #7 from Stardock Forums Top

Sean,

I'm still looking for help... I finally obtained an Ethernet cable and tested Multiplicity only using Ethernet connections on both computers. It does work better, but still not the way it should.

On the Primary computer, I often need to click multiple times (sometimes many more than 3) in order to type, especially when typing inside of internet forms. Something is interfering. I will be typing, then all of a sudden, I am no longer able to type. Then I have to click multiple times to bring it back, so that I can continue. 

Are there settings that I should look at? Can anyone offer insight?

I really like the Multiplicity software, if I can just get this one issue corrected.

Thank you,

Jeanie

Reply #8 from Stardock Forums Top

I would suggest trying some of these solutions here: https://forums.stardock.com/486104/multiplicity-support-faq#connectionissues

 

Reply #9 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

I would like you to try a purge an reinstall on each box:

https://forums.stardock.com/486104/multiplicity-support-faq#reinstalling

Sean Drohan
Stardock Support Manager