Email address

Hello,

Sorry to hear you are having issues.

Try this Link https://store.stardock.com/myaccount

AzDude
Stardock Community Assistant

I'm also having problems. I changed my email address, but didn't receive any email to confirm the change. Now, when I try to log in with the new email it says the email exists but I can't log in with it. The old email apparently continues to work. What is wrong?

there is no place to change the email account in that suggested link that i can see.

The link is https://www.stardock.com/accounts/accountinfo

Go to Account Management to change your email.

You must be logged into your account .

have you visited this page?

here are the only choices i see after logging in:

This information is primarily used if you are a Stardock customer.

Your First Name
Your Last Name
Your Gender
Your Phone Number
Your Address
 
City
State
Country
Zip or Postal Code
-

Website

Personal Information
Information other users can view.

Marital Status
Children
Hobbies
Favorite Music
Motto
Tagline
Homepage

I see no email choice! I'm not trying to be difficult, I just want to update my email, but I see no option there.

Also you said Account Management - this is not a category anywhere, just: "Account."

Thanks.

Go to My Accounts Log In https://store.stardock.com/myaccount

nothing is working for me. I did all that - how can you get to that page? I couldn't find a link anywhere else!

Anyway, I put in my new email,and rebooted and checked and t=nothing has changed; in addition, my old email is still listed as a URL in a red box! But entering the new email did not seem to work at all, as on another page, my email was shown as the old one.

Thanks.

Use this link to merge old to new email https://www.stardock.com/accounts/registrations/

Well that won't work, will it!

It said it sent an email to both accounts! One is dead! I can't access that account!

I don't know what to do.

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Have you gone through this one

https://forums.stardock.com/486311/accounts-and-activation-support-faq#mergeaccounts

And Support will pick up from there : Make sure to submit information require on the link provided there.

Try it and let us know if you still need our assistance.

Thank you,

Basj
Stardock Community Assistant.

yes. it can't help as the old email is no longer in existence. I did write them, they said they can't do anything and to post here.

I'm done for today, still have flu. Thanks for help.

Just hang in there. Mike (Azdude) has forward your issue to Support. Just need to wait for a bit until they come on later today. Your patience is appreciated.

Thank you,

Basj
Stardock Community Assistant.

Please create a ticket there with what email you want changed and to what:

https://esupport.stardock.com/index.php?/Tickets/Submit

Sean Drohan
Stardock Support Manager

NOPE. Doesn't work. I put in the old email and it rejected it. I put in the new and it rejected it. I can't change the password because i can't verify/access the old email. I can't request a change - already tried - because the old email can't verify.

Since the error does not specify whether the email OR the PW is wrong, I'm at a loss for what to do. Can't you guys just make this process simpler? I've been days and days trying to simply change an email address.

What's left now for options?

Thanks.

Create a ticket reply #15

no need to log in.

well i finally got a ticket to go in. Let's see what happens.

Thanks so much.

Update:

After receiving an email from support I was able to make changes to my account details and use the new email.

I appreciate the help. I found the procedure to simply update an email very hard to do, just my opinion. However, I also very much appreciate the community 's help achieving that goal.

Thank you.

Glad your issue is solved .

yes! Thanks again for your help.