Before update Deskscape stopped remembering my pix. Update not helpful

no longer remembers what pix i set for my monitors

from Stardock Forums

Lately Deskscape has not been remembering my choices for my 3  monitors. Sometimes it would only remember if I right clicked and selected Configure deskscapes, and they would return, but then it stopped even that. I just updated the program and no improvement.

I have tried to change pix from different folders, tried all the same pix, but it defaults to my last Windows 10 choice, instead of what i select.

WORSE, now when I try to select another image for my monitors it will not install them!

What happened, and what can i do?

Thanks.

deskscapes
22,035 views 17 replies
Reply #1 from WinCustomize Forums Top

Hello,

Would you Please try this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and ReInstall the latest version from your account https://store.stardock.com/myaccount/products/

Reboot , test and report back here please.

 

 

AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Thanks, will do, just got the flu so it may be a while.

Siege of Centauri
Reply #3 from Stardock Forums Top

the file is empty.

Admin run, nothing happens.

Reply #4 from WinCustomize Forums Top

What do you mean the File is emptied ?

Reply #5 from Stardock Forums Top

What part of "empty" is unclear? there's nothing there. Notpad++ shows it empty. I run it as admin and of course nothing happens, because it is empty. I don't know what else to say. It's as empty as the rest of this post. It is a zero byte file.

Thanks,

Reply #6 from WinCustomize Forums Top

You did the Purge and reinstalled the latest version from your account ?

Reply #7 from Stardock Forums Top

no. I thought you said that program would do it. So I've done nothing more, since i do not know what you mean by "purge'. I have two programs that uninstall programs, but I've already uninstalled and reinstalled once with no change.

Have you tried that link recently? Do you DL a file that is zero bytes long?

Thanks.

Reply #8 from Stardock Forums Top

So I used Ashampoo's Uninstaller 9 to remove deskscapes. I rebooted and reinstalled Deskscapes.

 

It doesn't work at all. I set a wallpaper in windows. i opened deskscape and set monitor 1 to an image and all 3 monitors went blank! No matter what i try nothing happens.

Reply #9 from WinCustomize Forums Top

Hello,

Sorry to hear you are having issues.

Before we can move on you need to follow the steps in reply#1 DO THE PURGE REBOOT

the reinstall from your account REPLY#1.

and need to know the FULL Version of WINDOWS you are running,

use (type in run ... winver.exe ) to get that info and post here .

 


AzDude
Stardock Community Assistant

Reply #10 from Stardock Forums Top

This time the DL was a usable file. ran it I rebooted reinstalled and now

NOTHING.

 

w10 1903  18362.476

 

have a screenshot of three blank monitors if you wish.

Thanks.

 

Reply #12 from Stardock Forums Top

Thanks; yes I ran it, but not as admin; ran as admin and on reboot, Deskscapes 8 is still there. - EDIT - no it was only that the icon was still under the stardock listing of programs. So the purge doesn't remove all traces? Anyway, I'll try an install again.

Thanks so much for your patience and help.

Reply #13 from Stardock Forums Top

You need to run latest version of Deskscapes 10 for muti monitor set up not Deskscapes 8

Reply #14 from Stardock Forums Top

10. how? I do not see that as one of my purchases.

Reply #17 from Stardock Forums Top

I clearly recall an upgrade to 10 that i received, but i do not remember the circumstances; i remember it as free. Obviously it all went away when I was advised to delete/uninstall everything.

Honestly, this has been such a difficult repair that I'm not up for doing anymore at this time. Whatever that 10 cost might be it will never be worth the hours and hours I've spent trying to get my program back.


Thanks