issues with license

from Stardock Forums

I keep getting pop-ups from Multiplicity saying it either is or will be deactivated in a few days.

 

 

 

But as you can see, if I look at the license, it shows it is activated. I have tried using my key and reactivating, but then it says my license is already in use. Yes, it is on use -- on this computer.

The only change is routine Windows patching. I'm on 18362.418 (1903). I know they've been breaking stuff left and right lately.

I'm in a situation here where it'll stop working, and I cannot fix it. I know the standard issue is to reinstall, but I don't see how this isn't an issue with your activation servers. My license is associated with the account I'm posting this under, if you need to check. The primary's name is TRIPP3-PC, and it's the only primary I've ever used.

Please help. 

Thanks

multiplicity
8,529 views 9 replies
Reply #1 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

But as you can see, if I look at the license, it shows it is activated. I have tried using my key and reactivating, but then it says my license is already in use. Yes, it is on use -- on this computer.
End of quote

You can only have one Primary activated per key.  Secondaries do not need activation.

Sean Drohan
Stardock Support Manager

Multiplicity - Control multiple PCs using one keyboard and mouse
Reply #3 from Stardock Forums Top

Quoting sdRohan, reply 2

Hello,

Sorry to hear you are having trouble.


But as you can see, if I look at the license, it shows it is activated. I have tried using my key and reactivating, but then it says my license is already in use. Yes, it is on use -- on this computer.



You can only have one Primary activated per key.  Secondaries do not need activation.

End of sdRohan's quote

I'm aware of that. I've only had one primary.

It's alternately claiming it's deactivated and must be activated (but won't let me) and then showing it's already activated but will deactivate in a few days. That's the issue.

 

Reply #4 from Stardock Forums Top

Hello,

On the Primary, press the Windows key and "R" at the same time. A "Run" dialog box will pop up, please paste the path below into the "Open" field and press OK.

%ProgramData%\Stardock\

In the folder that pops up, you should see a folder named Multiplicity. Please delete this folder and all of its contents.

After you have deleted that folder, please attempt to activate once again and it should succeed without any errors.

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

I just got another laptop and am trying to install Multiplicity Pro on it as the master machine.  I keep getting an error message about "Cannot write license to file" (something like that).   After a number of tries, I got an error message about maximum activations.

Multiplicity is running on my old machine just fine.  It was the previous master machine but now is the secondary.  I see there are two different installs - one is Edgerunner and one not.  Both are Windows 7 machines.

I searched this forum and showed hidden/system files and could not find any Stardock data in the Program Data folder.  Zero.

I checked using three different browsers and none showed the link to Manage Activations for my licenses.

What do I do?

 

Reply #6 from Stardock Forums Top

Quoting lymanstucky, reply 5

I just got another laptop and am trying to install Multiplicity Pro on it as the master machine.  I keep getting an error message about "Cannot write license to file" (something like that).   After a number of tries, I got an error message about maximum activations.

Multiplicity is running on my old machine just fine.  It was the previous master machine but now is the secondary.  I see there are two different installs - one is Edgerunner and one not.  Both are Windows 7 machines.

I searched this forum and showed hidden/system files and could not find any Stardock data in the Program Data folder.  Zero.

I checked using three different browsers and none showed the link to Manage Activations for my licenses.

What do I do?
End of lymanstucky's quote

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Note : Stardock is on Holidays, respond might be slow

Thank You,
Basj
Stardock Community Assistant.

 
 
Reply #7 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

I have reset your activations.

Quoting lymanstucky, reply 5

I keep getting an error message about "Cannot write license to file" (something like that). 
End of lymanstucky's quote

Try right clicking on the program shortcut and selecting "Run as administrator" and see if the issue persists. You should only need to do this the one time.

Sean Drohan
Stardock Support Manager

Reply #8 from Stardock Forums Top

Thanks but still getting the same message:

Product Activation could not write the activation signature.

 

 

Windows 7 64, default firewall.

Reply #9 from Stardock Forums Top

Quoting lymanstucky, reply 8

Product Activation could not write the activation signature.
End of lymanstucky's quote

The problem there is a permissions one, old OS and old version of MP...

Please press the Windows key and the r key at the same time to bring up the run dialog. Please paste the following into the run dialog and then press enter: %programdata%\

Right click on the Stardock directory.
Select Properties
Select the Security tab
Select the edit button
Select Add
Add the user "Everyone" (or the equivalent for non English operating systems)



Make sure that user has full control

Select the OK button and try running the application again.

Sean Drohan
Stardock Support Manager