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Stardock Forums
I've been a customer since about 2004. Yesterday I decided to renew my subscription to Object Desktop. I paid, have the receipt and was not credited for my purchase. 4391102 is the order number.
Hello,
Sorry to hear you are having issues. Please have a look at this : https://forums.stardock.com/486311/accounts-and-activation-support-faq#mydownloads
Please let us know if you still need our assistance.
Thank you.
Basj,
Stardock Community Assistant.
When I request a license number for my product, I am e-mailed my expired one. I simply was not credited with the purchase. I can't download it either.
Please use the link below : please give special attention on Email address that use upon purchase part. A lot of time client accidentally enter a wrong email address.
https://forums.stardock.com/484254/getting-your-products-and-keys
Thank you,
Basj
Stardock Community Assistant.
Please read carefully. I paid to renew- My subscription does not show as renewed, just the expired one from 2017. When I retrieve my product key, I get the expired key. I paid, and got nothing. Let's do this the easy way. I want a refund, and to close my account. The bells and whistles are fun and a nice touch, but I don't need them. Thank you.
Order placed on Saturday, September 14, 2019 (Order #: 4391102)
ReceiptHello kc8647
Sorry to hear you are having issues.
You need to submit a ticket for your request https://esupport.stardock.com/index.php?/Tickets/Submit
don't need to log in .
AzDude
Stardock Community Assistant
LOL! Are you kidding? I just filed a dispute with my bank. This is the newest run-around. From your link. "Sorry, we encountered a problem (invalid department). Please start over."
Hello,
I have forwarded your report to the Stardock support team for their review and recommendations.
It is Sunday and support desk is closed but will get your issue looked into Monday .
Please keep an eye on this thread for any updates.
We really do appreciate your feedback, thanks.
AzDude
Stardock Community Assistant
kc8647 .... sometimes this happens. A purchase goes through the store and your bank will show it as 'done' however it hasn't, not entirely. The vendor [in this case Stardock] may have a process in place to ascertain that your account is not being accessed/charged in error [a process to protect the customer, not Stardock] so there is a delay. What is then needed is real-time human intervention at our end so as to formally approve the process.
This becomes problematic over weekends - outside of US Office hours when the delay can be a day or two instead of minutes.
The important thing is - you actually have not been debited - yet - until that human intervention completes the process.
I know the delay can be annoying but it's an indication of our customer protection in place, nothing else.
I can't solve the issue personally as I am based approx 12000 miles from Stardock and thus cannot access sales/accounts...;)
I'll wait patently, I felt like I was beating a dead horse. Going after activation codes I was never issued, I hope you understand my frustration.
Thank you.
Hello,
Sorry to hear you are having trouble.
I have updated your expiration date for your original license. Sorry for the delay.
I have tested, this morning, the ticket submission link and process:
https://esupport.stardock.com/index.php?/Tickets/Submit
It completed successfully; not sure what your issues was at the time.
Sean Drohan
Stardock Support Manager
I can tell you why at least some of the wrong email addresses happen.
I sit back from a widescreen tv used for my monitor. Consequently, I crank up the font size in windows. Well I just now went through the same procedure with the same results as thread starter, and when I typed my email address in, I realized that your web page made the font quite a bit smaller than this text that I am typing right now (small to the point where I had the uneasy feeling that if i'd typed it wrong, I wouldn't know it). Font size for the user's email address seems like a bad spot of a web page to force total size control over like your page does.
And needless to say, I am now in the same predicament, of not being able to retrieve the serial keys for ObjectDesktop that I just paid for through PayPal.
Hello,
Sorry to hear you are having trouble.
No doubt because your PayPal email address is different - it would be under that account.
PM me the email address you use for PP and Ill merge the accounts....
Sean Drohan
Stardock Support Manager
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