New Secondary Computer Issue

from Stardock Forums

I've added a new secondary computer to my system.  Changed network to Private.  Secondary shows up as connected in the primary computers Multiplicity Window but the mouse will not move to the new secondary.  Can't control it all.  Original secondary is also connected and works fine.  Would Bitlocker software cause this issue?  Company has rolled out hard drive encryption but it's only on the new machine.

multiplicity
6,507 views 8 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Thanks for the reply.  I'm running simplicity mode not KVM.  I'll try that while I'm waiting for additional feedback.

Cliff

Sins of a Solar Empire II
Reply #3 from Stardock Forums Top

KVM Mode does not work.  I get an encryption error message so I expect that's the issue with the simplicity mode.  Hope there's a fix.

Reply #4 from Stardock Forums Top


Company has rolled out hard drive encryption but it's only on the new machine.
End of quote

Have you spoken with your company IT people to see what obstacles there may be for using MP?

Secondary shows up as connected in the primary computers Multiplicity Window but the mouse will not move to the new secondary.
End of quote

If it is the only one on the Seamless grid, to the right or left of the Primary, does it work then?

Sean Drohan
Stardock Support Manager

 

Reply #5 from Stardock Forums Top

Sean:

  Since I'm work from home, I'm the only one using Multiplicity.  I'll contact them for assistance.  On the Seamless Grid, with only the one secondary computer on the grid I get have the connection error.  My primary does not have bitlocker installed.  On the primary computer, when I open the Mutliplicity App, I get this error message:  "Multiplicity was able to connect to the computer but your encryption key setting is incorrect.  The key must be the same."

Therefore, I assume the issue is with the bitlocker hard drive encryption software so I need to encrypt all three machines with the same key.

 

Thanks for the assist.

Cliff

Reply #6 from Stardock Forums Top

The encryption key is the one set in multiplicity not anything to do with hard drive encryption.

Note this is different from the passcode.

Reply #7 from Stardock Forums Top

Quoting cwarr, reply 5

"Multiplicity was able to connect to the computer but your encryption key setting is incorrect.  The key must be the same."
End of cwarr's quote

I would like you to review this, please:

https://forums.stardock.com/486104/multiplicity-support-faq#passcodeerrors

The bottom discusses where the encryption settings are.

Sean Drohan
Stardock Support Manager

Reply #8 from Stardock Forums Top

YES!!!!.   I missed that step in the setup.  All is working as intended.  Thanks for the help.  Greatly appreciated.  I couldn't work effectively without this software.  Great product AND support.

 

Cliff