No Suitable Decoder Found

from WinCustomize Forums

After the last update I'm getting this message on many of my older Dreams.  I am on Windows 7 x64.  They have always worked fine before.  Can anybody help?  Thanks.

18,233 views 20 replies
Reply #1 from Stardock Forums Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #2 from WinCustomize Forums Top

Hello,

Sorry to hear you are having issues.

Do a couple things .

1 - Update your Codes , I use https://www.codecguide.com/download_k-lite_codec_pack_mega.htm

2 - Change your setting in Deskscapes 10 as shown below 

      in Performance there are 2 Direct Show settings try both it needed .

      in Advance tab change to Max.

Reboot and test and report back if that now works for you ,

Thanks,

AzDude
Stardock Community Assistant

 

 

SoundPackager - Customize the Windows sound scheme
Reply #3 from WinCustomize Forums Top

Sorry.  No go.  I don't know what could have changed this.  Getting the same message.

Reply #4 from WinCustomize Forums Top

Quoting Gregory2001, reply 3

Sorry.  No go.  I don't know what could have changed this.  Getting the same message.
End of Gregory2001's quote

Double Checking here ..

What versions are you running

Deskscapes ?

Windows full version ( type in run .. winver,exe ) ? 

Reply #5 from WinCustomize Forums Top

Deskcapes 10.01

Windows 7x64

Now none of my dreams change. 

Reply #6 from WinCustomize Forums Top

Hello,

Would you Please do this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and Re install the latest version from your account https://store.stardock.com/myaccount/products/

then change the settings as I showed above using Direct Show VMR-9

and you did update to the latest Codec Pk.?

Reboot , test and report back please.

 

AzDude
Stardock Community Assistant

Reply #7 from WinCustomize Forums Top

Sorry.  "Loading background preview" now doesn't load.  I am now getting either a white or black "wallpaper" and no Dreams will change.  I have done all according to your instructions.  Thanks.

Reply #8 from WinCustomize Forums Top

By the way, choosing a still wallpaper works fine.  Nothing animated works though.  MPEG Videos are working.

 

Reply #9 from WinCustomize Forums Top

Hello,

Sorry to hear you are having issues.

How many Monitors ?

Resolution ?

Scaling ?


AzDude
Stardock Community Assistant

Reply #10 from WinCustomize Forums Top

One monitor.  1920x1080.  100%.

Reply #12 from WinCustomize Forums Top

Only the MPEG Videos work.  Something about the batch file name was invalid.

Reply #13 from WinCustomize Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reply #14 from WinCustomize Forums Top

Gregory2001,

Quoting Gregory2001, reply 5

Now none of my dreams change. 
End of Gregory2001's quote

Quoting Gregory2001, reply 7

and no Dreams will change
End of Gregory2001's quote

When applied manually in DS or when using 'Random backgrounds"

Quoting Gregory2001, reply 8

By the way, choosing a still wallpaper works fine. 
End of Gregory2001's quote

From within DS or Windows itself?

Quoting Gregory2001, reply 8

Nothing animated works though.  MPEG Videos are working.
End of Gregory2001's quote

What does 'animated' mean to you - what, if not the (MPEG) videos, do you mean?

Quoting Gregory2001, reply 12

Something about the batch file name was invalid.
End of Gregory2001's quote

Can you be more specific? What do you get if you run it again?

Could you upload a video of what is happening to a cloud drive (Google Drive, OneDrive, Dropbox) and posed a share link here?

Sean Drohan
Stardock Support Manager

Reply #15 from WinCustomize Forums Top

Manually.  I do not use "random".

DS.

Dreams do not work except for MPEG.

 

 

 

Reply #16 from Stardock Forums Top

Gregory2001

Quoting Gregory2001, reply 12

Something about the batch file name was invalid.
End of Gregory2001's quote

Can you be more specific? What do you get if you run it again?

Quoting Gregory2001, reply 15

Dreams do not work except for MPEG. 
End of Gregory2001's quote

Could you upload a video of what is happening to a cloud drive (Google Drive, OneDrive, Dropbox) and posed a share link here?

On another subject, do you have plans to upgrade to Windows 10 in the near future?

Sean Drohan
Stardock Support Manager

 

Reply #17 from WinCustomize Forums Top

I have done all of these steps.  It used to be a Windows Update problem where you could delete the update that was causing the problem.  I have purchased most of the Master Dreams available.  Let me guess:  No refunds.

Reply #18 from WinCustomize Forums Top

Quoting Gregory2001, reply 17

I have done all of these steps.  It used to be a Windows Update problem where you could delete the update that was causing the problem.  I have purchased most of the Master Dreams available.  Let me guess:  No refunds.
End of Gregory2001's quote

It is going to remain difficult to assist if we cant get the information we have asked for.

Sean Drohan
Stardock Support Manager

Reply #19 from WinCustomize Forums Top

Scroll up.  I just told you I have done all of the steps.

Reply #20 from Stardock Forums Top

Quoting Gregory2001, reply 19

Scroll up.  I just told you I have done all of the steps.
End of Gregory2001's quote

Please see my asks in reply #16.

Sean Drohan
Stardock Support Manager