Refund for Deskscpaes 10, can I have a link or contact info?

from Stardock Forums

The program is just not stable. Issues applying effects. Freezing. Not freezing when fullscreen. No right click. Doesnt change and if it does, its still frozen.

I had 8, and it was perfect. I thought hey "10 has some extra effects hey cool" but there is far more going on apparently.

I have had it a week (give or take a day) and would like my money back so I can just stick with 8. Please provide me a link to expedite this. Thanks!

deskscapes
20,735 views 12 replies
Reply #2 from LittleTinyFrogs Forums Top

It also drains much battery juice and often shows a static background when a computer is running on batteries. Because of all these, probably Microsoft decided to drop this feature officially in Windows 7 MyBKExperience

Offworld Trading Company
Reply #3 from Stardock Forums Top

Quoting Hughes236, reply 2

It also drains much battery juice and often shows a static background when a computer is running on batteries. Because of all these, probably Microsoft decided to drop this feature officially in Windows 7. 
End of Hughes236's quote

That most probably because you have this option turn on. It was set to on by default because most user prefer battery life over anything else. If you wish not you can always turn that off. As for battery life it is logical to assume that battery drain will be more by using moving picture as wallpaper vs static one.

Thank you,

 

Basj,

Stardock Community Assistant

Reply #4 from Stardock Forums Top

Hello

Would you Please try this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and Re Install the latest version from your account https://store.stardock.com/myaccount/products/ Reboot

I make a lot of dreams and run then without the issues you are having .

When re installed check your settings and set to one of the direct show settings , see below SS

Reboot and test and report here please, 

 

AzDude
Stardock Community Assistant

Reply #5 from Stardock Forums Top

Thank you for your help. I have a ticket opened.

Not trying to disrespect you AZdude I love your themes, but this is simply too buggy. Too many issues.

Reply #6 from Stardock Forums Top

Take AzDude advice on use Direct Show I was also about to ask for refund switched it and it runs great now :)

Reply #7 from Stardock Forums Top

I also want to return the money for a non-working version of DeskScapes 10. Only it is not clear how to do it.

Reply #8 from Stardock Forums Top

Quoting COMMAN1978, reply 7

I also want to return the money for a non-working version of DeskScapes 10. Only it is not clear how to do it.
End of COMMAN1978's quote

Hello,

Please use this link to raise a ticket. https://esupport.stardock.com/index.php?/default_import/Tickets/Submit

Thank You,
Basj
Stardock Community Assistant.

Reply #9 from Stardock Forums Top

Цитируя COMMAN1978,

ответ 7
Я также хочу вернуть деньги за нерабочую версию DeskScapes 10. Только непонятно, как это сделать.
Привет,Пожалуйста, используйте эту ссылку, чтобы поднять билет. https://esupport.stardock.com/index.php?/default_import/Tickets/SubmitСпасибо, Помощник Сообщества Basj Stardock.[/quote]

 

I have already viewed this page

Reply #10 from Stardock Forums Top

Quoting COMMAN1978, reply 9

I have already viewed this page
End of COMMAN1978's quote

Have you raise a refund ticket through it?

Thanks

Basj

Stardock Community Assistant

 

Reply #12 from Stardock Forums Top

Quoting COMMAN1978, reply 11

I just sent an email about the refund
End of COMMAN1978's quote

Great, I believe Support will look into it when they come back on Monday.

Thank you,

Basj
Stardock Community Assistant.