cannot reach secondary computer
Stardock Forums
FOLKS. Help pls.
Just bought object desktop. Trying to get multiplicity to work. It shows disconnected on the primary computer.
QUESTION IS THIS: Do I need to buy another object desktop license for the secondary computer ? At this time that one only runs START 10
Many thanks for your help.
Albert
Hello,
I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
Basj
Stardock Community Assistant.
Hello,
Sorry to hear you are having trouble.
No, Secondary PCs do not require activation.
Please see:
https://forums.stardock.com/486104/multiplicity-support-faq#connectionissues
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Sean Drohan
Stardock Customer Service Manager
Sean.. thank you.
I've put multiplicity on the second machine.Have set rules into the windows firewalls and into trend micro but still cannot get the primary to talk to the secondary. can ping the secondary just fine.... but cant seem to make the two. pcs connect.
both are fully up-to-date win 10 machines.
any suggestions ?
Albert
This list is pretty exhaustive:
https://forums.stardock.com/486104/multiplicity-support-faq#connectionissues
Make sure you have tried everything there.
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Sean Drohan
Stardock Customer Service Manager
Sean...
THANK YOU so very much. Indeed a most comprehensive document. System is working fine now... guess what I had done wrong?
I had, instead of the PASSCODE... inserted the PASSWORD of the secondary computer, Stupid? Yes.... but at 74 my olde brain isn't as sharp as it used to be. |"Blessings of old age ???"
Anyway.... let me say this: For a program which costs PEANUTS money, your lighting fast and professional support puts many of the big boys to shame. I mean every syllable of that phrase and I should know, having worked as a support mngr in a VERY LARGE multinational company where almost nothing costs less than a million dollars.
These days Shawn.... support is often nothing more than "lip service" support and the customer, after having parted with his money, is left to "figure it out himself". No so here... again, you can be bloody proud of what you are doing.
Thank You Sean, you are doing the company PROUD.
Albert, in Ireland.
Pleased that it worked out for you and thank you very much for the kind words, Albert - means a lot.
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Sean Drohan
Stardock Customer Service Manager
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