Program freeze

from Stardock Forums

Hello, I am Jim

I was glad to hear that deskscapes had been fixed.  Downloaded and installed. It worked once but not correctly, I wanted 2 different dreams on 2 different monitors but only 1 was placed on both. My primary ran fine but the secondary did not. when I clicked the dream on secondary monitor I got the "no codec" message. Since that time whenever I open the app and click anywhere, nothing happens if i click anywhere again it freezes I have waited up to 10 minutes for it to respond but never comes back. I need help as to what to do next. I have already removed and re-installed.

Thanx!

deskscapes
15,064 views 7 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top


Hello, I am Jim

I was glad to hear that deskscapes had been fixed.  Downloaded and installed. It worked once but not correctly, I wanted 2 different dreams on 2 different monitors but only 1 was placed on both. My primary ran fine but the secondary did not. when I clicked the dream on secondary monitor I got the "no codec" message. Since that time whenever I open the app and click anywhere, nothing happens if i click anywhere again it freezes I have waited up to 10 minutes for it to respond but never comes back. I need help as to what to do next. I have already removed and re-installed.

Thanx!
End of quote

Let's try this fix first , open the Deskscapes app and change from Media Foundation to  " Direct Show "

There are 2 Direct show options I use the bottom one , but try both if needed ..

REBOOT .. Test and report back here , please.

Elemental: Reforged
Reply #3 from Stardock Forums Top

when I click anywhere within the app nothing happens, no responce. If I click again the program freezes!

Reply #4 from WinCustomize Forums Top

 Hello,

Sorry your having issues,

Would you Please do this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and ReInstall the DS10 Reboot.

Check and Test and if still needed do REply #2 as I said above.

Then report back , please. 

 

 

AzDude
Stardock Community Assistant

Reply #5 from WinCustomize Forums Top

Quoting jim, reply 3

when I click anywhere within the app nothing happens, no response. If I click again the program freezes!
End of jim's quote

if this happens close out of the app and then reopen

should work fine then .

Reply #6 from Stardock Forums Top

Thanks for the help the purge worked perfectly!

Reply #7 from WinCustomize Forums Top

Quoting jim, reply 6

Thanks for the help the purge worked perfectly!
End of jim's quote

Glad to help , Thanks for reporting back .