I would like to request refund

from Stardock Forums

Dear Stardock team,

you are a great team and nice to meet you.

I want to ask for a refund for object desktop.

my order number is 4322320

 I don’t need it anymore as it causes my computer can’t work well. And I don't know Object Desktop is a time-limited license.

the first time, I ask your support email on February 28th that is it a time-limited license but no reply just receive a system message like this page said.

https://esupport.stardock.com/index.php?/default_import/Tickets/Submit

the second time, I request a refund on March 18th as my computer becomes stuck when I use your software. But no real person contact me to talk about my ticket.

the third time is on today, I request a refund through your sales email account sales@stardock.com but receive the same message that guides me to go to the forum. so I mind I should write a post here to ask you for help.

hope you guys can see this message and help me to get my refund.

Thank you very much.

110,846 views 10 replies
Reply #2 from Stardock Forums Top

Thank you for reminding me.

and sorry for that, I ignore the correct way to submit my request before.

I did it now. and there is my general information

Ticket ID: CST-186-27251
   Subject: I would like to request a refund
   Department: Object Desktop - SDSoft
   Type: Refund
   Status: Open

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

Thank you.

I have forwarded your issue to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #4 from Stardock Forums Top

I was informed that your issue has been fixed. Please let us know if you still need assistance.

Thank you,

 

Basj,

Stardock Community Assistant

Reply #6 from Stardock Forums Top

Quoting EugeneWeng, reply 5

Thanks a lot.

and I would wonder when  I can receive the refund
End of EugeneWeng's quote

It depends on how old the order is, but if you do not receive your refund within 14 days I can ping it for someone to take a look at.

Reply #7 from Stardock Forums Top

Thank you all guys for help.  I just received the refund today morning

Reply #8 from Stardock Forums Top

Great, thank you for reporting back.

Basj

Stardock Community Assistant.

Reply #10 from Stardock Forums Top

Quoting liampalmer, reply 9

Hi!

I want to ask for a refund.

End of liampalmer's quote

Hello,

Sorry to hear you are having issues. Please use this link to raise a refund ticket

https://esupport.stardock.com/index.php?/default_import/Tickets/Submit

Basj,

Stardock Community Assistant.