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softwarelicensing8
Join Date 03/2018
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License Key looked

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March 19, 2019 4:40:27 PM from Stardock ForumsStardock Forums

License key locked out.  How do we unlock.  Help needed as no service desk to respond.  Help as software is required.

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softwarelicensing8
AzDude
Join Date 11/2002
+559 sdemployee
Reply #1 March 19, 2019 4:45:30 PM
from Stardock ForumsStardock Forums

Hello,

What Lic. Key is Locked ?

Sorry to hear you are having issues.Try this link https://forums.stardock.com/484254/getting-your-products-and-keys

 

 


AzDude
Stardock Community Assistant

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softwarelicensing8
softwarelicensing8
Join Date 03/2018
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Reply #2 March 19, 2019 4:49:54 PM
from Stardock ForumsStardock Forums

Fences license.  I have looked through posts.  Our tech support entered wrong license email and now the license is locked out.

 

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softwarelicensing8
softwarelicensing8
Join Date 03/2018
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Reply #3 March 19, 2019 4:52:00 PM
from Stardock ForumsStardock Forums

Does the license stay lock out forever or is it locked for a time period only?

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softwarelicensing8
AzDude
Join Date 11/2002
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Reply #4 March 19, 2019 5:32:16 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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softwarelicensing8
AzDude
Join Date 11/2002
+559 sdemployee
Reply #5 March 19, 2019 5:44:03 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

I need you to PM ( Private Message ) me with the registration key you are trying to activate.

It shows you have several . You may of used up activations or entered wrong email address.

PM me the the key ..Do Not post it here in the forum .

Thanks 

 


AzDude
Stardock Community Assistant

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sdRohan
Join Date 10/2012
+750 sdsupport
Reply #6 March 20, 2019 11:14:09 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

License key locked out.  How do we unlock.  Help needed as no service desk to respond.  Help as software is required.

If you have not already, please create a ticket here:

https://esupport.stardock.com/index.php?/Tickets/Submit

If you have already created a ticket, please reply with the ticket number.  In any ticket created, please note any Stardock order number or the email address that placed the order.

----------------
Sean Drohan
Stardock Customer Service Manager

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softwarelicensing8
softwarelicensing8
Join Date 03/2018
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Reply #7 March 21, 2019 3:48:32 PM
from Stardock ForumsStardock Forums

How do I PM you?  BTW I am not seeing any emails when you reply as noted below.  Very Frustrated.

 

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softwarelicensing8
softwarelicensing8
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Reply #8 March 21, 2019 3:52:17 PM
from Stardock ForumsStardock Forums

Do a support ticket you say....LOL.  Tried the link, tried to login to do a ticket, got invalid login.  This is a joke correct.  Also tried calling your office.  Got nowhere fast.  Left a message.  Do not expect a response.

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softwarelicensing8
AzDude
Join Date 11/2002
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Reply #9 March 21, 2019 3:54:15 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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softwarelicensing8
sdRohan
Join Date 10/2012
+750 sdsupport
Reply #10 March 21, 2019 3:59:27 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

You dont need to log in.  

I have created a ticket for you - you should have an email - just reply to it...

----------------
Sean Drohan
Stardock Customer Service Manager

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