Unable to buy Fences,

from Stardock Forums

Hi,

As the title says, im unable to buy the software, i really like it but i'm unable to pay for it. Credit card or Paypal.

And when i try to access to "Order History" it says "Sorry, there was an error".

Plz let me know if is possible to get the software, on Paypal will be great.

I'm from Colombia.

Thanks for your time.

10,378 views 8 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. Please try using other browser or if you using Chrome try using its "Incognito" Mode. or Firefox's "Private" mode. 

Let us know if you still need our assistance.

Thank you.

Basj,

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

I am experiencing the same issue but with ObjectDock. Tried Firefox both normally and in incognito mode and same with Chrome. Can you help me?

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Reply #3 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

+1 Loading…
Reply #4 from Stardock Forums Top

Quoting left_gangster, reply 2

I am experiencing the same issue but with ObjectDock. Tried Firefox both normally and in incognito mode and same with Chrome. Can you help me?
End of left_gangster's quote

I see your attempts but it it not saying why it failed.  Are you still having the issue if you try again?

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #5 from Stardock Forums Top

Yes, I just tried again without success.

Sorry, there was an error processing your order from PayPal. You have not been charged.

  • This transaction couldn't be completed. Please redirect your customer to PayPal. (10486)

 

EDIT: I managed to purchase the software, after getting in contact with the bank, they confirmed that for some reason my connected card on paypal was locked, they unlocked it and I purchased the software.

Reply #6 from Stardock Forums Top

I am unable to pay through any credit or debit card. It says "An unexpected error occurred, and we are not currently able to accept payment."

In private window (incognito of Firefox) also it says same.  I am attempting from India

Please help purchase Fences

My setup of new computer is stuck in its absence

Reply #7 from Stardock Forums Top

Quoting r_wadhwa, reply 6

I am unable to pay through any credit or debit card. It says "An unexpected error occurred, and we are not currently able to accept payment."

In private window (incognito of Firefox) also it says same.  I am attempting from India

Please help purchase Fences

My setup of new computer is stuck in its absence
End of r_wadhwa's quote

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #8 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Quoting r_wadhwa, reply 6

I am unable to pay through any credit or debit card. It says "An unexpected error occurred, and we are not currently able to accept payment."
End of r_wadhwa's quote

Please create a ticket here

http://esupport.stardock.com/index.php?/Tickets/Submit

Sean Drohan
Stardock Support Manager