Mouse drags seem amplified on some software/games

Although Multiplicity is working great on some/most of my software, I'm finding that (specifically) mouse drags seem to be getting 'amplified' in some software/games.

A small mouse drag results in an extreme motion of the on-screen item (on the Secondary PC), even though non-drag mouse movement works fine.  It's like the distance the physical mouse is moved gets multiplied before the data is transmitted to the software.

 

What could be causing this?  What tests can I try?

 

Actually, in some games, even the non-drag (in game) menu mouse pointer movement is getting multiplied, causing it to fire across the screen in large steps.

In some cases, there will actually be TWO mouse pointers... the in-game one, and the Windows one.

 

Multiplicity KVM Pro  Win 7 Premium (Primary and Secondary)

10,979 views 9 replies
Reply #1 Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reply #2 Top

Hello,

Sorry to hear you are having trouble.

What could be causing this?  What tests can I try?
End of quote

This can happen for (mainly) two reasons:

  • One, or both, PCs are under heavy stress.  MP is software so it would be subject to waiting if that is the case.
  • The network connection is overloaded.  If at all possible, Ethernet is, without question, the prefered network medium.

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Sean Drohan
Stardock Customer Service Manager

 

Reply #3 Top

Hi.  As I mentioned before, neither of those factors seem to be the case here.

It only occurs with certain software, and only during drag operations.  In others, it is working fine.

I'm currently uploading another demonstration video.

Reply #4 Top

Quoting ladlon, reply 3

Hi.  As I mentioned before, neither of those factors seem to be the case here.
End of ladlon's quote

This was not stated in this post and points to the problem of posting in multiple threads.  Please try to keep all information in one thread.

Quoting ladlon, reply 3

I'm currently uploading another demonstration video.
End of ladlon's quote

Looking forward to that video, ladlon.

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Sean Drohan
Stardock Customer Service Manager

Reply #6 Top

Ladlon,

That, the exaggerated movement distance (and what I believe you were showcasing), looks more like a mouse software issue (I have seen it before) - where 1 PC has mouse software that the other does not and the mouse attributes are changed by it on one but not the other.  Do you have mouse software (Logitech for example) on one but not the other?

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Sean Drohan
Stardock Customer Service Manager

 

Reply #7 Top

Ya, I already checked that.  Mouse software is on both machines.

As well, it happens with regular (non-software requiring) mice.

As you can see in the video, moving the mouse (non-drag) is all very responsive and correct.  It's only the dragging that shows issues.

No CPU strain.  Everything else works very nicely.

Even stranger... If I drag to the left... pause, drag to the right... pause... etc (giving plenty of time during the pause for any lag to catch up), the MOVE happens in time (sync), but will sometimes continue in the last direction, rather than in the opposite... and then part way through that move, the direction suddenly changes to the proper direction.  This is during a drag which is only going one direction.  Again, the MOVE is in sync, but the change in direction is often 'delayed'.  Doesn't matter how long you pause for.

It doesn't seem to be a TIME-based delay (in that giving it 'catch up' time doesn't help).  It's more like the move is running at one frame rate, and the direction switch 'signal' is at a slower rate, and they go out of sync.... completely independent of each other, with the change of direction not happening at the start of the move, but somewhere during it.

It's hard to see in the video (since the issue causes the dragged object to go firing off the screen), but if you watch the connecting/measurement line you will see when the direction changes during any offscreen drags.  I keep the same timing/pacing of the move, pause, move, pause, always alternating from left to right... and you can see on some moves, the direction changes partway through the move, rather than the move being one direction only (as it should be).

 

Is there no way we can get feedback from the programmers on what might cause this sort of thing?  As things are, it's impossible to do any work, as the objects I am trying to move are just flying off the screen every time I try and carefully move them.

 

Reply #8 Top

Quoting ladlon, reply 7

Is there no way we can get feedback from the programmers on what might cause this sort of thing? 
End of ladlon's quote

While rare, I have seen an issue where, when cursor is on Secondary (controlling it), that the cursor will follow my movement but delayed - as if it were following my path but late / behind.

When I do see it, however, it's under the following conditions:

  • I am pounding one PC or the other (opening up dozens of Chrome windows on my Primary then going to the Secondary - for example).
  • Only on my Windows Insider (fast track) PC / Secondary.

I know you said the PC(s) is not under strain but those are the only conditions I have seen this under.

I will, however, keep your report should any other case arise and pair them with this report. 

----------------
Sean Drohan
Stardock Customer Service Manager

 

Reply #9 Top

I am having this issue as well.  I am noticing it while playing a game, and holding right click for mouselook causes super fast movement.  I have done the same tests mentioned here and the mouse move seems fine as long as it's not in the KVM window.

One interesting observation; it does not appear to be an issue if I am using seamless, only KVM.