Done

Hello,

Sorry to hear you are having issues. But the last post I can get from you is back in 2014. Maybe, we have missed it, could you be specific as on what the issue you are having?

Thank you.

Basj,

Stardock Community Assistant.

I accidentally bought an updated copy of WB using my current email instead of the old one which is on my account with you.  I did write a message asking how to get the new transaction put on the old account or merge the two under one email.  Both emails still work.  I got some BS message suggesting I read your FAQ or go on a forum.  Then I got a message at the new email with a receipt.

For questions regarding your order, please contact sales@stardock.com and include your order number.

Product downloads

The download link for Skin Studio is non existent which was at best, confusing.  Then I went into my old account and discovered most of the themes and skins I purchased from you, especially My Colors skins will no longer work unless I buy the Object desktop package (which, having just bought WB I am reluctant to do). Even then there is no guarantee that the old (but good) stuff will run. 

Then I got this little gem in response to my message about two emails

Hello,

For the most common questions about WindowBlinds, including how to get your installer and key, please see the FAQ below:
https://forums.stardock.com/486023/WindowBlinds-Support-FAQ

For other questions about WindowBlinds, please use this forum:
https://forums.stardock.com/forum/167

We use our forums for support so as to help the most people for the longest period of time. If we work tickets for support issues, it helps just one person and just that one time. The forums are staffed with support personnel, developers, and seasoned users of our products. You will be well served there.

For all other issues, Stardock is only providing email support for the following items:

-Refunds \ Incorrect Orders
-Potential Fraud
-Email Changes \ Account Merges
-Corp Sales Where Support Was Purchased
-Object Desktop Subscriptions (support is included)
-Media / Partnership Inquiries

If your issue is in one of these areas, please use this link:
https://esupport.stardock.com/index.php?/Tickets/Submit/RenderForm/44

Regards,
Stardock Support.

Clearly the machine that sent this did not read my inquiry. So, it's pretty much farewell as far as I am concerned.  You guys used to be a lot of fun,  Maybe we are all getting too old for this stuff.

Hello,

Really sorry for your issue and real sorry for the situation. I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj

Stardock Community Assistant.

CCdeQueen .... I have removed your private info in the message #2 [for privacy].

Unfortunately, the only way Support can be of assistance is if you communicate the specifics of the issue/s you have been having.

I'd only surmise that you have found yourself on Windows 10 [probably uninvited] and Microsoft's policy of forcing Beta updates on the general population has led to continuing issues with many 3rd Party Softwares.

As quickly as is practicable, Stardock chases these issues into resolution [in spite of Microsoft]...;)