keeps asking for activation although activated

from Stardock Forums

Multiplicity pro installed on 2 computers.

When I run the primary I often get the popup message multiplicity license not found and I thus have to reactivate.

I have tried to purge multiplicity and reinstalling bit the message still returns.

I have no folder in programdata named PRODUCTNAME only the installed object desktop programs including multiplicity folder and registrations folder.

 

multiplicity
6,974 views 7 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Please delete the Multiplicity folder in ProgramData - that is what PRODUCTNAME is meant to be in reference to.

----------------
Sean Drohan
Stardock Customer Service Manager

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Reply #3 from Stardock Forums Top

When I delete the multiplicity folder in programdata the popup message about activation pops up when I click configure.

 1. deleted multiplicity folder

2. restarted computer

3. multiplicity loads but ask for productkey

4. multiplicity folder automatically created in programdata

Reply #4 from Stardock Forums Top

Quoting PaintingFox, reply 3

When I delete the multiplicity folder in programdata the popup message about activation pops up when I click configure.

 1. deleted multiplicity folder

2. restarted computer

3. multiplicity loads but ask for productkey

4. multiplicity folder automatically created in programdata
End of PaintingFox's quote

It will ask you to activate after deleting the folder in ProgData.  After re-activation, it will / should create a new one in ProgData.  It should not ask after.  

Is it?

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #5 from Stardock Forums Top

with windows running I deleted the multiplicity folder and reactivated multiplicity pro.

after restarts it does not ask for activation.

hope activation popup does not return

will close the ticket for now and return with new ticket if activation pops up again

thanks

Reply #6 from Stardock Forums Top

Action issue update. This activation fix only lasted a couple of days now I again get the popup message multiplicity license not found on startup.

Reply #7 from Stardock Forums Top

Quoting PaintingFox, reply 6

Action issue update. This activation fix only lasted a couple of days now I again get the popup message multiplicity license not found on startup.
End of PaintingFox's quote

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.