Can not buy software with paypal

Hello,

Sorry to hear you are having issues.

Make sure you Pay Pal account email matches your Stardock account email.

If not you can merge them here https://forums.stardock.com/486311/accounts-and-activation-support-faq#mergeaccounts

AzDude
Stardock Community Assistant

Hi AzDude,

My stardock account and my paypal account use the same email, i still can't not checkout the products. I used to buy several product from stardock with my paypal account without any problem, don't know why this issue appear now. Please help to check this.

Thanks.

Hi shinobitiger,

We are sorry you are having issues purchasing through PayPal right now.  We have opened a ticket with PayPal support to try and resolve this problem.  

However, if you could try something, please use an Incognito Window (Ctrl-Shift-N) to make your purchase and see if that helps.  Trying to eliminate if this may be a cookie issue.

Thank you for patience while we try to solve the issue.

Hi T-Man, 

I tried to purchase in the Incognito mode but the issue still there. So i think the problem maybe the connection between your payment service and paypal service. 

Thanks,

It shouldn't be a connection issue. At this point you should have been redirected to PayPal's site.  You should be on a URL similar to: https://www.paypal.com/cgi-bin/webscr?cmd=_express-checkout&useraction=commit&token=XXXXXXXXXXXXX#/checkout/signup

The primary communication between PayPal and our Site should have already occured, been accepted, and then security token created and you redirected to PayPal with that token.   PayPal should then be asking you to either Logon or enter your Payment information.  And this is where it appears that PayPal is displaying the error instead of the Logon/Payment page.

I would also suggest that you put in a support ticket to PayPal because so far it is appearing to a problem on PayPal's servers.

Here is what Paypal service team response to me Thank you for contacting PayPal Customer Support. My name is Emma and I am happy to assist you today.

Upon checking your account, I can see you tried to make payment to Kimberly Kolaz with the amount of 14.98 USD on Sep 27, 2018 and the payment was not successful.

However, your PayPal account is in good standing and the payment was not declined by PayPal. Therefore, I assume that this is just a temporary issue on Stardock's website or there maybe some problem with the integration between Stardock and PayPal gateway.

I recommend you try making payment again in another hour. If you still cannot make payment, please try contacting Stardock and check about this.

It's my pleasure to assist you. If you have any questions, click Help & Contact at the bottom of any PayPal page. Thanks for choosing PayPal and have a great day ahead!

After much investigation I have narrowed down the problem.  When PayPal is displaying the information on the page they make a call to their own API servers to set the Tax and Shipping information.  However, their call is failing when the customer has used a coupon on our store.  Apparently their new ShippingTax api now fails when there is a negative value in the cart. 

I have a support ticket in with PayPal but they have yet to respond.

So right now PayPal has a bug with Coupons.  But purchasing with a Credit Card will work with coupons.

Looks like PayPal has corrected the problem.  You should be able to purchase through them now.

Hi, thanks for your support, i already purchased using credit card.