Blue Screen Problem

Any ideas what?

from WinCustomize Forums

Ok...for the past month I've been getting these blue screen mini dumps after a loud buzzing...then it shuts down and restarts. I have no idea what the problem is...it's says a hardware problem but that's it. I got this after the last mini dump when it restarted....

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8008061028
BCP3: 00000000BE000000
BCP4: 0000000000800400
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\091618-51527-01.dmp
C:\Windows\Temp\WER-65177-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

So I have no idea what to fix...any insight would be great!

14,464 views 11 replies
Reply #1 from WinCustomize Forums Top

I had something similar a couple weeks ago. My problem was the sound card and the driver. I installed the card in a different slot and updated the driver and my issue went away.

Have you checked device manager to see if there are any errors? Are your drivers up to date, especially your video drivers? 

Are you using a SSD? 

Reply #2 from WinCustomize Forums Top

Yes, yes, yes and no. Would be great if these things gave you a better report of these events. The only notice I got was the one I posted above.

The Political Machine 2024
Reply #4 from WinCustomize Forums Top

Hello,

Sorry to hear you are having issues.

Do you have a customer service number you can call for your brand PC ?

your info might mean something to them , maybe ?

 


AzDude
Stardock Community Assistant

Reply #5 from WinCustomize Forums Top


a loud buzzing
End of quote

Can you at all tell where that is coming from? Or do you mean buzzing through the speakers?

Reply #6 from Stardock Forums Top

Hello,

I had a set of head phones once that the connector went bad causing a problem

with the sound card even after un pluged,

Once I tried a new head phone set problem fixed itself and all good again .

 


AzDude
Stardock Community Assistant

Reply #7 from WinCustomize Forums Top

Quoting DaveRI, reply 5



a loud buzzing



Can you at all tell where that is coming from? Or do you mean buzzing through the speakers?

End of DaveRI's quote

Uh yeah....through the speakers. ;)  

Reply #8 from WinCustomize Forums Top

I just updated all my drivers...so we shall see if it happens again. It's usually been a few weeks between blue screens

Reply #10 from WinCustomize Forums Top

I had something like that a while ago. Loud buzzing then a blue screen and text saying it encountered a problem and needs to shut down. Something about a thread being stuck in I think it said a device driver. I looked in the event viewer. 

Reply #11 from WinCustomize Forums Top

Updated all drivers and solved the problem. ;)