Encryption key on primary & secondary don't match

from Stardock Forums

Encryption keys between laptops don't match.

The software worked OK during trial period but once purchase the product the encryption keys don't match so system doesn't work

7,921 views 6 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

TouchTasks - Access tasks with ease on Windows touchscreens.
Reply #3 from Stardock Forums Top

Thank Sen, followed your link and tried to correct the issue.

The settings in the primary laptop do not highlight the second group of boxes including the 'Setup Encryption Key' box

I can't see a way to gain entry to that group and/or highlight the Encryption Key box.

Any suggestions please.

 

 

Reply #4 from Stardock Forums Top

Quoting laosmikeh, reply 3

The settings in the primary laptop do not highlight the second group of boxes including the 'Setup Encryption Key' box

I can't see a way to gain entry to that group and/or highlight the Encryption Key box.
End of laosmikeh's quote

I am afraid this makes no sense to me.  Perhaps a screenshot would help?

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Sean Drohan
Stardock Customer Service Manager

Reply #5 from Stardock Forums Top

Hi Sean,

Problem has been solved.

For some reason the menu option "Only allow encrypted incoming connects (Multiplicity KVM or higher needed)." on my secondary laptop, was active. Was that box was disabled all worked fine.

Thanks for your messages.

Regards,

Mike Harris

 

 

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Reply #6 from Stardock Forums Top

Quoting laosmikeh, reply 5

Thanks for your messages.
End of laosmikeh's quote

You are most welcome - glad it worked out for you.

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Sean Drohan
Stardock Customer Service Manager