Steam version, secondary laptop won't activate

from Stardock Forums

I was able to successfully install the steam version on my desktop pc but my laptop won't activate.  I have tried the solutions in the FAQ and I have completely uninstalled and reinstallled the application twice with the same result.  It says I have to deactivate the other pc to activate this one.  The steam store says it is usable on 5 concurrent machines.

fences
7,776 views 5 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

It has been a week since I have began the process of reporting this issue.  Can I ever expect a response or should I simply request a refund from Steam?

Galactic Civilizations IV
Reply #3 from Stardock Forums Top

Quoting marcinkokm, reply 2

It has been a week since I have began the process of reporting this issue.  Can I ever expect a response or should I simply request a refund from Steam?
End of marcinkokm's quote

Hello,

Sorry to hear you are having trouble.

Please PM the long number from the error.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #4 from Stardock Forums Top

There is no error code.  Simply a window that says that I have already activated the software on another machine and I can't activate a second.  This, however, clearly contradicts what it says on steam that five concurrent machines can be activated.  Please see the attached screenshot.

 

Reply #5 from WinCustomize Forums Top

Hello,

Use this to get your numerical SteamID and PM it to me:

https://steamidfinder.com/

----------------
Sean Drohan
Stardock Customer Service Manager